What are the responsibilities and job description for the Customer Service Specialist | 1st Shift position at Gehl Food & Beverage?
Description
Now Hiring: Customer Service Specialist | 1st Shift
Shift/Schedule: Mon - Fri 8:30AM - 5:00PM
Pay: $25 - $27 per hour
Why join our team?
- Need cash before payday? We've got you covered with on demand pay
- Full benefits package - medical, dental, vision & 401(k) match
- Generous PTO & holidays
- Growth opportunities to expand skillsets and enhance career
Amazing team & culture focused on: Communication | Community | Wellness
Other Benefits & Programs We Offer:
- Full-time & stable hours
- Referral bonus program
- Tuition reimbursement
- HSA Medical plan option with annual company contribution
- Perks at Work - discounts on shopping, travel & more
- Proven continued business growth for future opportunities
Overview
The Customer Service Specialist serves as a key liaison between Gehl Food & Beverage, Inc. and its customers. Reporting to the Customer Service Manager/Supervisor, this role supports customer inquiries, order processing, issue resolution, and shipment coordination while ensuring compliance with company policies and regulatory requirements. The position also supports sales, reporting, and export-related activities as assigned.
What You'll Do
- Respond to customer inquiries related to orders, returns, credits, and service issues.
- Resolve customer complaints and proactively identify service trends and improvement opportunities.
- Process and manage customer orders, records, and invoicing accurately and on time.
- Research and resolve invoice deductions and claims for assigned accounts.
- Support Regional Sales Managers with administrative tasks, reporting, and data entry.
- Maintain strong relationships with customers, brokers, and internal sales teams.
- Prepare and manage customer, sales, inventory, and order status reports.
- Coordinate shipments to ensure on-time, in-full delivery, including carrier scheduling.
- Maintain customer portals, key account websites, and order/shipment systems.
- Ensure compliance with quality, food safety (GFSI), GMP, export, and safety standards.
- Contribute to team projects and cross-functional initiatives as needed.
- Prepare and manage export documentation for international shipments.
- Ensure compliance with export regulations, licenses, tariffs, and documentation requirements.
- Coordinate with carriers, customers, authorities, and internal teams on export activity.
- Maintain export records and compliance procedures.
Requirements
What You'll Need
- Experience in customer service, sales support, or order management preferred.
- Strong communication, organization, and problem-solving skills.
- Ability to analyze data and prepare reports.
- Proficiency in ERP systems, customer portals, and Microsoft Office (Excel preferred).
- High attention to detail and commitment to accuracy and compliance.
- Ability to manage multiple priorities in a fast-paced, team-oriented environment.
- Knowledge of export documentation and international shipping preferred or willingness to learn.
Salary : $25 - $27