What are the responsibilities and job description for the HelpDesk Technician (Remote) position at Geeks on Site?
The successful candidate will serve as the first-level point of contact for end users, delivering timely and professional technical support across a variety of systems and platforms.
Responsibilities
Requirements
Experience & Communication
Benefits
Responsibilities
- Provide Level 1 technical support via chat, or ticketing system
- Install, configure, and troubleshoot operating systems, applications, and peripherals
- Diagnose and resolve software, hardware, and network issues
- Escalate complex issues to higher-level support teams as needed
Requirements
Experience & Communication
- Minimum 2 years of experience providing technical or IT help desk support
- Fluent, professional-level English (spoken and written); resumes must be submitted in English
- Strong customer service, troubleshooting, and documentation skills
- Strong working knowledge of Windows 10 & Windows 11
- Intermediate macOS support experience (preferred)
- Experience troubleshooting desktops, laptops, peripherals, and other devices
- Ability to troubleshoot hardware and software issues remotely
- Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
- Experience configuring and supporting email accounts in Outlook and Microsoft 365
- Familiarity with cloud-based productivity tools and collaboration platforms
- Solid understanding of TCP/IP, DNS, DHCP, VPNs
- Experience troubleshooting wired and wireless networks
- Basic knowledge of routers, switches, firewalls, and wireless access points
- Experience with modern endpoint security and antivirus solutions
- Knowledge of malware, virus, spyware, and adware detection and removal
- Familiarity with security best practices for end users (passwords, phishing awareness, MFA)
- Experience using ticketing systems (Zoho Desk or similar)
- Familiarity with remote support tools (LogMeIn Rescue, TeamViewer, etc.)
- Document incidents, resolutions, and troubleshooting steps clearly.
Benefits
- Competitive compensation (USD)
- Opportunity for growth within a fast-paced fulfillment organization
- A supportive, collaborative work environment