Service BDC Representative | Hourly Bonuses - Tuttle-Click Automotive

Description

Looking for a role where your communication skills, organization, and customer focus can drive real career growth? This is an opportunity to be at the center of dealership activity, connecting with customers and helping drive service success. Tuttle‑Click Automotive is seeking a motivated BDC Representative to handle inbound and outbound customer communications in a fast‑paced, team‑driven environment.

This role is ideal for individuals who are comfortable on the phone, organized, and thrive in a performance‑focused setting.

Why Work for Tuttle‑Click Automotive?

Tuttle‑Click Automotive Group has been a trusted name in Southern California for decades, known for stability, strong operations, and long‑term employee growth.

• A Strong Foundation for Career Growth: BDC roles are a gateway to advancement into service advising and management.
• High‑Volume Operation: Consistent lead flow and service demand create a steady opportunity.
• Structured and Supportive Environment: Clear processes and training help you succeed and stay productive.
• Team‑Driven Culture: You’ll work closely with service teams in a collaborative, results‑focused environment.
  
  

BDC Representative Job Responsibilities

• Handle inbound and outbound calls, internet leads, and customer inquiries
• Schedule service appointments and coordinate customer visits
• Follow up with service prospects to maintain engagement
• Accurately log all customer interactions in CRM systems
• Set and confirm appointments for service departments
• Provide clear, professional communication to customers at all times
• Support dealership goals by helping drive customer traffic
• Maintain organization and follow established processes
  
  

BDC Representative Compensation And Benefits

The BDC – Service position is paid on a pay scale consisting of the following elements and ranges:

• Base Hourly Compensation: $19.00 to $21.00 per hour
• The position may also pay a production bonus based on individual or team performance
• Bonus compensation may be $0.00 if baseline benchmarks are not met, with no fixed upper limit
  
  

Actual compensation will vary based on factors such as experience, performance, hours worked, and business needs. Bonus compensation is not guaranteed.

In Addition To Compensation, We Offer

• Employer‑subsidized Medical and Dental insurance
• Company‑paid Life Insurance and Employee Assistance Program
• Optional benefits include Short‑ and Long‑Term Disability, Accident, Critical Illness, and Supplemental Life Coverage
• 401(k) plan with company match
• Paid Time Off that begins accruing from Day 1
• Employee pricing on vehicles, parts, and service
  
  

Qualifications

BDC Representative Qualifications

• Previous customer service, call center, or BDC experience preferred
• Strong communication and phone skills
• Organized and detail‑oriented
• Comfortable working in a fast‑paced, goal‑driven environment
• Basic computer and CRM proficiency
• Professional demeanor and customer‑focused mindset
  
  

Corporate Hiring Requirements: Must be at least 18 years of age, possess a valid driver’s license, maintain an acceptable driving record, and be able to pass a background check and drug screening.

If you’re ready to build a career in automotive and become a key part of a high‑performing dealership, Tuttle‑Click Automotive is ready for you.

Apply today and take the next step in your career.