General Manager

We are seeking a Hotel General Manager to lead our 185-room full-service hotel in the beautiful Adirondacks! Our General Manager will lead the successful opening and operation of our brand-new resort in Lake Placid, NY, scheduled to open in the Summer of 2023. Our General Manager will be responsible for the overall management and operation of the property, including the full-service restaurant and banquet operation. Our successful General Manager will lead by accomplishing performance objectives focused on hotel business goals -profitability, guest and associate satisfaction, operational efficiencies, and community leadership.

Job Responsibilities

• Anticipates and coordinates all activities leading up to opening day and beyond
• Develops and executes an operational strategy aligned with the brand and ownership business strategy
• Keeps team members focused on the critical components of operations to drive guest satisfaction and desired financial results
• Makes and executes key decisions to keep property moving forward towards the achievement of goals
• Continually communicates a clear and consistent message focused on operational goals to achieve the vision for product and service delivery on property
• Champions the brand’s vision for product and service delivery and ensures alignment amongst the property Leadership team and staff
• Leads by example, trains, and demonstrates key drivers of guest satisfaction for the hotel’s target customer, ensuring core elements of service strategy are in place to produce desired results
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Hires operations and sales management team who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation
• Ensures operations managers develop a departmental orientation program and appropriate new hire training to successfully perform their job
• Ensures managers cross-train staff to support successful daily operations
• Creates appropriate development plans and develops staff based on their individual strengths, needs, career aspirations, and abilities
• Functions as Chief Sales Officer, providing support and input to the sales effort and driving the overall sales strategy
• Suggests innovative marketing ideas to gain market share
• Balances sales goals and commitments with operational ability to deliver against them
• Works with the Director of Sales to set strategy and goals and motivates individuals to achieve these goals and maximize performance

Qualifications

• Minimum 5 years of General Manager experience from an independent resort or hotel
• Must have significant Food and Beverage acumen in both a la carte and events/banquets
• Opening, special project, and renovation experience strongly preferred
• Strong communication skills
• Ability to work in an organized, efficient manner with an elevated level of accuracy, attention to detail, and follow-through.
• Ability to stay calm and effective under pressure

Benefits

• Strong base salary 20% bonus potential
• Medical, Dental, and Vision Insurance
• Employee discount
• Paid time off
• Relocation