Director of Hotel Operations

We are seeking a Director of Hotel Operations to oversee the day-to-day operations of our full-service, independent resort, ensuring optimal guest satisfaction, operational efficiency, and profitability in central Vermont. This role requires a strong leader with experience in hospitality management, capable of driving initiatives to improve service quality and operational processes while fostering a positive workplace culture. The Director of Hotel Operations will play a pivotal role in maintaining the resort’s reputation for excellence and driving its continued success. If you are a dynamic leader with a passion for hospitality, we invite you to apply for this exciting opportunity.

Responsibilities

• Operational Management: Coordinate and supervise all hotel departments, including the front desk, bell team, housekeeping, and maintenance, and have a working knowledge of food and beverage operations to ensure seamless operation.
• Guest Experience: Implement and monitor service standards to deliver an exceptional guest experience, addressing guest complaints and feedback proactively.
• Performance Management: Develop performance metrics for departmental managers, conduct regular performance reviews, and provide coaching and development.
• Budgeting and Financial Management: Oversee budgeting, financial planning, and cost control, ensuring all operations are within budget and aligned with the financial goals of the organization.
• Team Management: Lead recruitment, training, and retention strategies to maintain a skilled and motivated workforce, fostering a culture of excellence and teamwork.
• Compliance and Safety: Ensure compliance with all local, state, and federal regulations, including health and safety standards, and maintain a safe environment for guests and employees.
• Strategic Planning: Collaborate with the executive team to develop and execute strategic plans aimed at enhancing operational effectiveness and achieving business objectives.

Qualifications

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Experience: Minimum of 8 years in hotel management, with at least 5 years in a senior leadership role.
• Skills: Strong leadership, communication, and interpersonal skills. Proven ability to manage budgets, drive operational improvements, and enhance guest satisfaction.
• Additional Requirements: Proficiency in hotel management software, strong critical thinking skills, and the ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive Base Salary and Bonus
• Medical, Dental, and Vision Insurance
• STD and LTD Insurance
• Life Insurance
• Employee Assistance Program
• 401K w/ Matching