IT/Help Desk Specialist

About GEARYS Beverly Hills

For more than 95 years, GEARYS has been a beloved Beverly Hills institution and one of the city’s most iconic family-owned businesses. As a true landmark in the community, we take pride in our rich heritage while continuing to evolve and grow. We’re equally proud of the culture we’ve built. This year, GEARYS was recognized by the Los Angeles Business Journal as one of the Best Places to Work in Los Angeles—an honor that reflects our commitment to creating a collaborative, inspiring, and values-driven workplace.

We are looking to fill an exciting opportunity for an on-site IT/Help Desk Specialist. The ideal candidate has 1-3 years of experience. Come join the best team in Luxury Retail with growth opportunities and excellent benefits!

Responsibilities

• Provide technical support for all levels of staff and end-users.
• Interact with users via phone, email, and chat to resolve issues efficiently.
• Deliver excellent customer service through effective communication & troubleshooting.
• Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony
• Work within a centralized ticketing system to respond to users and document resolutions.
• Collaborate with employees, consultants, and vendors to maintain standards and functionality
• Utilize third-party/partner technical resources to solve problems where necessary.
• Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment
• Assist with IT projects and tasks as assigned by the IT Manager
• Maintain hardware and software inventory.
  
  

Requirements

• 2 years of experience providing IT support to all levels of end-users.
• Ability to work effectively, both individually and as part of a team.
• Critical thinker and problem-solver with strong organizational skills
• Excellent time management skills and ability to prioritize tasks
• Self-starter, energetic, and meticulous attention to detail
• Superior communication, documentation, and customer service skills.
• General competencies in M365 applications including Word, Excel, and Outlook.
• Functional understanding of network infrastructure: routers, switches, and firewalls.
• Basic understanding of Windows Servers, including Active Directory
• Knowledge of VOIP, RMM, EDR and MDR systems will be considered a plus.
• Previous experience with POS in Retail preferred
  
  

This is an hourly, full-time role paying between $25-$30 per hour, depending on experience. We offer a robust benefits program and award-winning company culture.