What are the responsibilities and job description for the Field Service Team Lead position at GEA Group Aktiengesellschaft?
Service
United States of America, Janesville
April 30 2026
Full time
Permanent
Job benefits
Competitive salary and bonus scheme
Continuous personnel development (e-learnings & projects)
Free day to volunteer
Your responsibilities and tasks
Supervisory Responsibilities:
- Oversee day to day administrative functions of the Field Service team, including PTO, timecard and expense approval, as well as documentation and safety compliance.
- Work with Service scheduler, ensuring efficient routing and assignment of technicians based on skillset, geography, and priority.
- Review completed service reports for accuracy and adherence to departmental standards.
- Support onboarding, training, and mentoring of new Field Service Technicians.
- Assist with performance feedback by providing field insights to management.
- Provide administrative oversight of afterhours troubleshooting, ensuring proper escalation paths, technician rotation compliance, and consistent customer communication.
Essential Duties/Responsibilities:
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Field Service Technician
- Perform installation, maintenance, troubleshooting, and repair of equipment at customer sites.
- Provide technical expertise and on site customer support.
- Support after hours troubleshooting, including phone support and emergency service guidance, to ensure customer uptime and continuity.
- Document all service activities accurately, including work performed, parts used, expenses, timecards and follow up actions.
- Ensure customers have all necessary critical spares, to prevent any unplanned downtime.
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Schedule Optimization and Customer Engagement
- Optimize daily and weekly service schedules to maximize technician utilization and minimize travel and expenses.
- Drive continuous improvement in service planning, workflow efficiency, and customer satisfaction.
- Track and analyze scheduling KPIs (utilization, response time, on‑time arrival, job completion rate).
Your profile and qualifications
- 3–5 years of experience as a Field Service Technician or equivalent technical role.
- Strong technical troubleshooting and repair skills, including remote and after hours support.
- Excellent organizational, administrative, and communication abilities.
- Ability to balance fieldwork with supervisory and administrative responsibilities.
- Strong customer service orientation and problem solving skills.
- Previous leadership or mentoring experience.
- Experience in dispatching, scheduling, or service coordination..
- Familiarity with CRM/ERP or service scheduling platform – preferred.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.