Customer Portfolio Site Leader

Company Description

GE Vernova is a purpose-built energy technology company committed to electrifying the world and driving decarbonization. Comprising three focused businesses – Power, Electrification, and Wind – we create innovative solutions to deliver reliable, affordable, and sustainable energy. With over 130 years of expertise, GE Vernova strives to meet the growing global energy demand with cutting-edge technologies. Proud of our heritage, our name reflects a vision for a greener and more innovative era of energy. Together, we are powering economies and transforming the future of energy security and sustainability.

Responsible for the profitability and customer satisfaction for assigned contract/s and customer obligations, fulfill service agreement obligations, fixed price, material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.

Remote from our GEV Head Office; Supporting and complementing Engineering at the Power Plant. You will represent our brand while you demonstrate accountability for functional, business, and broad company objectives for Gas Power part of GE Vernova.

Your high levels of operational judgment are required to achieve objectives under our SQDC principles.

The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

What you'll do

• As the On-Site Services Customer Portfolio Leader representing GEV, located 33 miles east of Kemmerer, Wyoming; You will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity
• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer. 
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA
• Be responsible for developing outage scope/communicating scope to the field services team. 
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable. 
• Provide leadership in owning and driving all emergent/forced outage matters to resolution. 
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network. 
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

What you’ll bring: (Basic Qualifications) 

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry) 
• Minimum of 5 years of Technical Field Services with Heavy Duty Gas Turbine/and or Mechanical Power Outage experience

Other Eligibility Requirement: 

• Ability to work at the site located in Wyoming.
• While Relocation is offered within the US no sponsorship (immigration support) is offered

What will make you stand out: 

• You have a passion for leading by example with exceptional communication skills, time management and leadership in a proactive environment including advanced knowledge with Microsoft tools.
• You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives and strong experience with Project while adopting Lean processes and tools. 
• Technical Field Service Experience with HD Outage experience is highly valued.