What are the responsibilities and job description for the Web Queue Coordinator - TS/SCI w/Poly position at gdit?
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Support, Information Technology (IT) Support, Technical Support Certifications: None Experience: 3 years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT ● Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users ● Responds to internal and external IT Service Requests for IT services ● Provides user notification of receipt of Web- or email-submitted requests ● Logs and tracks inquiries using service request management database, and maintains history records and related documentation ● Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility WHAT YOU’LL NEED TO SUCCEED: ● Education: Associates of Arts/Associates of Science ● Required Experience: 3 years of related experience ● Security Clearance Level: TS/SCI w/Poly ● Required Skills and Abilities: Communication and Ability to follow oral and written directions ● Location: On-Site in Annapolis Junction, MD ● US Citizenship Required ● Required: IAT Level 1 certificate is required within 6 months of start date ● Day Shift: Monday – Friday 10am-6pm GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from #GREENWAY The likely hourly rate for this position is between $35.06 - $47.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. 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Salary : $35 - $47