What are the responsibilities and job description for the Senior Network Engineer position at GDH?
Role Summary
This position involves responding to and resolving complex network incidents within a large enterprise environment. The individual will support manufacturing, warehouse, and office locations across North America and globally, ensuring network stability and quick recovery from outages. The role requires a proactive approach to troubleshooting, incident management, and continuous technical development.
Responsibilities
This position offers a hybrid schedule, with time split between the office and remote work.
This position involves responding to and resolving complex network incidents within a large enterprise environment. The individual will support manufacturing, warehouse, and office locations across North America and globally, ensuring network stability and quick recovery from outages. The role requires a proactive approach to troubleshooting, incident management, and continuous technical development.
Responsibilities
- Respond to and resolve high-priority network incidents, including P1 incidents requiring urgent attention and service restoration
- Manage and escalate P2 and P3 incidents within the operational support queue
- Troubleshoot network issues across OSI Layers 1 through 4, including hardware failures, connectivity issues, and software defects
- Support and troubleshoot Layer 2 technologies such as VLANs, trunking, spanning-tree operations, and wireless connectivity
- Diagnose Layer 3 routing issues, including IP addressing, inter-VLAN routing, WAN connectivity, and BGP operations
- Analyze Layer 4 connectivity problems involving TCP, UDP, firewalls, and application reachability
- Support SD-WAN and troubleshooting activities using Cisco vManage and related tools
- Investigate site outages and node failures to identify root causes and execute corrective actions
- Collaborate with service providers and internal teams to resolve WAN and circuit-related problems
- Participate in daily operational reviews, incident tracking, and escalation procedures, supporting a high-volume network environment
- CCNP certification
- 6 years of enterprise network engineering, network operations, or incident response experience
- Strong hands-on troubleshooting experience in large enterprise environments
- Deep understanding of TCP/IP fundamentals and the OSI model
- Knowledge of troubleshooting Layer 2 and Layer 3 networking issues, including VLANs, STP, BGP, and WAN technologies
- Experience supporting Cisco enterprise networking environments and hardware/software failures
- Ability to interpret logs, interface statistics, routing data, and telemetry
- Familiarity with network security concepts, including firewalls and zero-trust environments
- Excellent communication and customer service skills
- Relevant education, training, certifications, or equivalent practical experience
- Availability to work on a hybrid schedule with at least 3 days onsite each week in Warren, MI, and participate in an on-call rotation
This position offers a hybrid schedule, with time split between the office and remote work.
Salary : $58 - $61