What are the responsibilities and job description for the Product Delivery Manager position at GDH?
We are seeking a highly skilled Product Delivery Manager to oversee the planning, coordination, and successful delivery of new SaaS Point of Sale (POS) products, features, and integrations to market. This is a technical, cross-functional leadership role where you will be responsible for driving go-to-market (GTM) initiatives and ensuring operational readiness across multiple business units. You will collaborate closely with Product, Engineering, Marketing, Sales, and Customer Support teams to deliver high-quality product launches that drive measurable business impact. This is a fully remote role and can be performed from an approved location. The contract length and project scope will be discussed during the interview process.
Responsibilities
This is a fully remote role and can be performed from an approved location.
Responsibilities
- Lead the end-to-end delivery of go-to-market initiatives for new products, features, and platform enhancements, ensuring alignment with organizational goals and timelines.
- Coordinate and facilitate cross-functional stakeholder meetings to define launch objectives, scope, deliverables, and schedules for multiple concurrent initiatives.
- Drive operational readiness by collaborating with Product, Engineering, Marketing, Sales, and Customer Support to ensure all teams are prepared for product launches.
- Apply Product Development Lifecycle (PDLC) and Software Development Lifecycle (SDLC) frameworks to synchronize technical and commercial milestones, ensuring a seamless launch process.
- Monitor and report on GTM delivery progress, risks, dependencies, and outcomes to senior leadership, providing clear communication and actionable recommendations.
- Partner with Integration and Hardware teams to ensure ecosystem and platform readiness for product releases and integrations with third-party and internal platforms.
- Contribute to the continuous improvement of delivery processes, playbooks, and toolkits by documenting best practices and lessons learned from each launch.
- Establish and track key performance indicators (KPIs) to measure launch success, adoption, revenue contribution, and feature utilization, reporting insights for ongoing optimization.
- Minimum of 3 years of experience in product delivery, program management, project management, or a closely related technical field.
- Bachelor’s degree in Business, Product Management, Program Management, or a related discipline is preferred.
- Demonstrated ability to work autonomously as a self-starter, with strong time management and organizational skills.
- Proven experience leading cross-functional teams and coordinating complex product launches in a fast-paced, technology-driven environment.
- Exceptional communication skills, with the confidence to present to diverse audiences using various formats, including virtual and in-person meetings.
- Background in developing and implementing new program and project plans, with familiarity in using project/program management tools.
- Experience in launching software products internationally or localizing products for new markets is a plus.
- Formal project management training or certification (such as PMP or Prince2) is advantageous but not required.
- Understanding of B2B SaaS or PaaS business models and user journeys is highly desirable.
- Willingness to travel occasionally for business needs.
This is a fully remote role and can be performed from an approved location.
Salary : $40 - $47
