What are the responsibilities and job description for the Onboarding Specialist position at GDH?
Role Summary
An Onboarding Specialist is responsible for guiding customers through the successful activation, integration, and adoption of a complex AI-powered platform. This role involves collaborating with clients and internal teams to ensure smooth deployment, maximize platform value, and drive successful user onboarding and operational readiness. The position requires a blend of technical knowledge, customer success skills, and project management expertise to support multiple customer engagements simultaneously within a structured delivery framework.
Responsibilities
This is a fully remote role and can be performed from an approved location.
An Onboarding Specialist is responsible for guiding customers through the successful activation, integration, and adoption of a complex AI-powered platform. This role involves collaborating with clients and internal teams to ensure smooth deployment, maximize platform value, and drive successful user onboarding and operational readiness. The position requires a blend of technical knowledge, customer success skills, and project management expertise to support multiple customer engagements simultaneously within a structured delivery framework.
Responsibilities
- Deliver product demonstrations, technical briefings, and customer onboarding sessions for the platform.
- Lead customer onboarding activities including account activation, user provisioning, and resource configuration.
- Conduct live walkthroughs of platform capabilities such as assets, assessments, support, and AI assistant features.
- Train customer administrators on platform setup, configuration, and best practices.
- Assist in integrating platform components like telemetry sources, device onboarding, and cloud services.
- Support deployment of platform features including Link deployment, telemetry collection, and data ingestion.
- Ensure customer understanding of support entitlements and service tiers to maximize benefits.
- Troubleshoot technical issues related to connectivity, authentication, firewalls, and configuration.
- Manage customer engagement milestones, track progress, and communicate updates and risks.
- Collaborate with internal teams to resolve technical blockers and improve deployment processes.
- Minimum of 2 years of experience in customer onboarding, technical support, or solution delivery roles.
- Proven ability to guide customers through technology adoption, implementation, and training.
- Strong communication and presentation skills, capable of explaining technical concepts to diverse audiences.
- Basic understanding of TCP/IP networking, routing, switching, VLANs, and wireless networking principles.
- Familiarity with SaaS deployment, integrations, and cloud management platforms.
- Knowledge of virtualization technologies (e.g., VMware vSphere) and data integration concepts.
- Excellent problem-solving, troubleshooting, and organizational skills.
- Ability to manage multiple projects within a milestone-driven environment.
- Availability to work remotely and independently with minimal supervision.
- Must be legally authorized to work in the United States
This is a fully remote role and can be performed from an approved location.
Salary : $30 - $32