What are the responsibilities and job description for the Endpoint Systems Manager position at GDH?
Role Summary
This role involves managing and resolving complex issues related to Microsoft Teams and endpoint systems within an enterprise environment. The position requires a technical leader capable of analyzing, troubleshooting, and optimizing Windows endpoints, Active Directory, and Office 365 configurations. The role extends to supporting enterprise-wide deployment projects and implementing sustainable solutions to enhance collaboration tools and endpoint performance.
Responsibilities
This position is based in office and requires employee to work on-site.
This role involves managing and resolving complex issues related to Microsoft Teams and endpoint systems within an enterprise environment. The position requires a technical leader capable of analyzing, troubleshooting, and optimizing Windows endpoints, Active Directory, and Office 365 configurations. The role extends to supporting enterprise-wide deployment projects and implementing sustainable solutions to enhance collaboration tools and endpoint performance.
Responsibilities
- Lead investigations and resolve advanced Microsoft Teams issues including audio, video, connectivity, call quality, and Teams phones.
- Analyze and troubleshoot Windows 10/11 endpoint configurations, imaging processes, and Active Directory integrations.
- Identify root causes of inconsistent user impact related to policies, imaging, profiles, AD, and tenant configurations.
- Evaluate and enhance endpoint imaging standards, configuration procedures, and Office 365 tenant settings.
- Collaborate with infrastructure, systems architecture, and cross-functional IT teams to implement fixes and updates.
- Support the rollout of Windows 11 and participate in Office 365 optimization initiatives.
- Develop and maintain documentation, best practices, and troubleshooting guides to prevent recurring issues.
- Provide strategic recommendations for long-term improvements to endpoint management and collaboration tools.
- Assist in testing and deploying updates or changes to endpoint configurations and related systems.
- Communicate technical information effectively to both technical and non-technical stakeholders.
- Proven experience troubleshooting Microsoft Teams in large-scale enterprise settings.
- Strong background in Office 365 administration and engineering.
- Expertise in Active Directory and endpoint configuration management.
- Hands-on experience with Windows 10/11 imaging, deployment, and configuration.
- Ability to diagnose issues affecting subsets of users, including policy, imaging, profile, and tenant-level inconsistencies.
- Demonstrated ability to work independently and guide strategic initiatives.
- Excellent problem-solving skills and technical documentation abilities.
- Relevant certifications in Microsoft Teams, Office 365, or Windows systems are advantageous.
- Availability to work on-site as required.
- Must be legally authorized to work in the United States.
This position is based in office and requires employee to work on-site.
Salary : $100,000 - $120,000