IT Analyst

We are seeking a highly skilled IT Analyst for a contract assignment located in Tulsa. This is a technical role requiring a seasoned professional with at least five years of relevant experience. The IT Analyst will play a pivotal role in supporting the implementation and optimization of a disputes platform, working closely with cross-functional teams to ensure business requirements are accurately captured and translated into actionable solutions. The ideal candidate will demonstrate strong analytical abilities, technical acumen, and a collaborative approach to problem-solving within a fast-paced environment.

Responsibilities

• Partner with stakeholders across Fraud Operations, IT, and Risk to elicit, capture, and document business and technical requirements for the disputes platform.
• Translate business needs into detailed functional specifications, workflows, and user stories to guide development and configuration teams.
• Collaborate with external vendors and internal technology teams to validate requirements and ensure alignment with platform capabilities and project objectives.
• Define and document integration points with existing enterprise systems, including core banking, case management, and fraud detection tools.
• Support data mapping, workflow design, and the development of comprehensive reporting requirements to drive operational efficiency and compliance.
• Facilitate requirement review sessions with stakeholders and maintain traceability of requirements throughout the project lifecycle to ensure successful delivery.
• Assist in the planning, execution, and validation of system testing to confirm platform functionality against documented requirements and business expectations.
• Provide ongoing support for project documentation, stakeholder communications, and process improvement initiatives related to the disputes platform.

Qualifications

• Minimum of 5 years of professional experience in business analysis, IT analysis, or a related technical discipline within the financial services or technology sector.
• Proven expertise in gathering, documenting, and managing business and technical requirements for enterprise platforms or large-scale technology projects.
• Demonstrated ability to translate complex business processes into clear functional specifications, user stories, and technical documentation.
• Experience collaborating with both internal teams and external vendors to deliver technology solutions that align with organizational goals.
• Strong understanding of system integration concepts, data mapping, workflow design, and reporting requirements in a regulated environment.
• Excellent communication and facilitation skills, with the ability to lead requirement review sessions and maintain effective stakeholder relationships.
• Proficiency in supporting system testing, validation, and troubleshooting activities to ensure solution quality and stakeholder satisfaction.
• Exceptional organizational skills and attention to detail, with a track record of managing multiple priorities and maintaining documentation integrity throughout project lifecycles.
• Availability to work full-time on-site in Tulsa for the duration of the contract assignment.
• Must be legally authorized to work in the United States without the need for current or future employer sponsorship.

Pay Range: $65.00 - $78.94 Hourly
This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.