What are the responsibilities and job description for the IT Support Coordinator position at GDA Contractors?
Who we are:
GDA Contractors is a specialty construction firm providing waterproofing, caulking, and moisture protection and restoration services to general contractors and building owners. With a highly trained, service, and safety-conscious staff, our objective is to perform our contracted work in a manner that far exceeds our customer’s expectations. We are confident that our future success is determined by our performance today.
The Opportunity:
As IT Support Coordinator you will work closely with senior management to ensure that company goals and missions are met.
What we offer:
- Corporate Culture is based on integrity, respect accountability and excellence
- A competitive base salary
- Medical, Dental, Vision, Life Insurance
- 401K Program with up to 3% company match
- Training with numerous learning and development opportunities to managerial positions
Direct Responsibilities
- Manage and answer IT support tickets
- Provide remote desktop support
- Reset passwords and resolve account access issues
- Manage company software (Procore, Windows AD, MDM)
- Troubleshoot hardware, software, and connectivity issues
- Escalate unresolved issues to IT Manager
- Prepare equipment for new hires (computers, phones and tablets)
- Install and configure software, setup accounts and passwords
- Set up and troubleshoot printers and other office equipment
- Track IT equipment and inventory
- Assess and rebuild equipment from departing employees.
Indirect Responsibilities
- Support IT onboarding and offboarding with HR
- Track and identify common patterns and issues
- Report security concerns and unauthorized access
- Maintain organized IT equipment and work areas
- Assist with IT projects and system updates
- Support system outages and technology changes
- Coordinate with vendors when necessary
What you need to succeed:
- Must have a minimum of a Bachelor’s Degree in Technology OR Certifications
- Knowledge with hardware and software
- Procore specific knowledge
As a committed equal opportunity employer who strictly maintains a drug-free workplace, the company conducts pre-employment criminal, drug, and social security screening. Must be legally authorized to work in the United States.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- Computer hardware: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $44,451 - $65,223