Infrastructure Operations Manager

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Administration Job Qualifications: Skills: Accountability, Continuous Improvement, People Management, Risk Mitigation, Taking Initiative Certifications: None Experience: 5 years of related experience US Citizenship Required: No Job Description: Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families. The candidate will lead the AWS cloud infrastructure and operations team, overseeing system administration, monitoring, performance tuning, and configuration management for product development and deployment. They will partner closely with Technical Leads, Developers, Data Analysts, Workflow Engineers, and Business Analysts to implement, refine, and optimize our solutions to meet key VBA outcomes. Work Visa Sponsorship will not be provided for this position Responsibilities: Lead day-to-day infrastructure/operations across program functions, ensuring seamless execution of Development, Operations and business support services. Serve as the primary point of contact for infrastructure/operational activities with the customer, program leadership, and internal stakeholders. Manage staffing, workforce planning, and resource allocation to meet mission requirements. Oversee and meet Service Level Expectations (SLEs), Key Performance Indicators (KPIs), and infrastructure/operations reporting to ensure compliance and continuous improvement. Develop and implement process improvements, risk mitigation strategies, and self-service initiatives. Partner with program leads and coordinate with developer teams as needed to align delivery with customer priorities. Ensure adherence to VA security, compliance, and governance requirements. Support financial management activities including budgeting, forecasting, and cost control. Mentor and develop staff, fostering a culture of accountability, inclusion, and professional growth. Required Skills: Bachelor’s degree in computer science, management or related field (or equivalent experience). Must have 5 years of experience in program/operations management within Federal contracting and mission support in a cloud environment. Must have 2 years of deployment and operations experience with custom-integrated solutions where multiple integrations are present Must have 2 years of continuous operations monitoring and resolving operational issues within defined recovery windows Demonstrated success managing teams and operations in a fast-paced environment. Experience with AWS services, examples including AWS GovCloud, EC2, Lambda, EKS, S3, EBS/EFS, RDS, Redshift, Elasticache, VPC/Gateways, Route 53, CloudWatch/Trail, IAM, Secrets Manager, SQS/SNS, Quicksight, SageMaker and Bedrock. Strong knowledge of operational delivery models, such as DevSecOps and ITIL. Experience with performance management, SLEs, and customer engagement. Excellent communication, negotiation, and stakeholder management skills. Must be able to obtain a Veterans Affairs Public Trust and successfully pass a thorough Government background screening requiring the completion of detailed forms and fingerprinting. RealID, non-expired passport or military ID is also required for this process. Desired Skills: Certifications: AWS Certified Solutions Architect, AWS Certified SysOps Administrator Experience with AWS GovCloud. #Veteran_First The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Salary : $93,500 - $126,500