What are the responsibilities and job description for the Reservation / Dispatch Agent position at GCT?
MISSION STATEMENT
Going Coastal Transportation provides professional ground transportation. Building on the fundamentals of hospitality and privacy, we provide the ideal transportation experience for travelers, vacationers, and executives. The primary focus of each Going Coastal employee is taking the stress of travel away from our clients and providing them with safety and security as we pay attention to every detail, no matter how large or small the job is.
POSITION SUMMARY
It is the primary responsibility of the reservationist and dispatcher to provide excellent customer service to our clients and chauffeurs as they facilitate the reservations and dispatch processes. All duties are to be performed in accordance with company policies, practices and procedures.
KEY RESPONSIBILITIES
- Efficient scheduling of trips and effective communication to ensure flawless execution of client's needs and optimal use of company vehicles and chauffeurs
- Actively observe dispatch grid to ensure chauffeurs updates and routes will allow them to continue onto the next job in a timely manner
- Courteously and energetically answer phones, respond to client questions and concerns, book reservations and respond to emails
- Manage affiliate portals to include emails and calls; loading, updating, and confirming pending and active jobs
- Add value to, and assist with, reaching company goals by taking ownership in your position, and assisting with other responsibilities as needed
REQUIRED KNOWLEDGE & SKILLS
- Excellent customer service and ability to work under pressure required
- Ability to sit for extended periods required
- Attention to detail required
- Geographical knowledge of the Charleston area, attractions, and history
- Solid proficiency in English
EDUCATION/EXPERIENCE/CERTIFICATION/LICENSURE
- Education: High School Diploma or equivalent preferred
- Experience: 3-5 years related experience preferred
- Certification/Licensure: N/A