Customer Service Member Solutions Coordinator

Customer Service Member Solutions Coordinator

GCSAA is seeking an individual with a proven track record of providing excellent customer service. This position’s primary purpose will be to process the daily membership check batch, reclassify memberships, and print membership cards while serving as a primary call center team member. This full-time position also assists with the annual conference and trade show.

If you’re enthusiastic about providing exceptional customer service while collaborating closely with members and internal teams in a mission-driven environment, we’d love to hear from you.

Qualified candidates possess:

·      Strong interpersonal skills with the ability to build positive relationships with customers and team members

·      Organizational skills and ability to thoroughly review documents for accuracy while working in a fast-paced, deadline-driven environment

·      Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

·      Strong problem-solving and conflict resolution skills

·      Must adhere to the GCSAA service standards, bylaws and deadlines while processing daily membership batches

·      Must be able to travel to the GCSAA Conference and Trade Show (5-6 days annually) and provide onsite support for registration operations

·      Must have a minimum of one (1) year experience working in a professional office performing general administrative or accounting duties and providing superior customer service

·      Solid knowledge and understanding of Microsoft Office programs (Excel, Word, Outlook) required

·      Valued, but not required, an associate or bachelor’s degree or equivalent experience

·      Familiarity with the game of golf is a plus but not required 

·      Must live within a commutable distance from our headquarters in Lawrence, KS

About GCSAA

The Golf Course Superintendents Association of America (GCSAA), is a non-profit, membership-driven association with 21,000 members in 78 countries and 90 employees whose mission is serving its members, advancing their profession, and improving communities through the enjoyment, growth and vitality of the game of golf. Our mantra is simple: Everyone paddles. We seek to hire passionate team members who wish to make an impact on the future of the game and the golf course management profession. And the best part, we get to call this work.

Hourly pay rate will be $18.00 - $19.00/hour. In addition to GCSAA’s attractive compensation/benefits package, we also provide generous paid leave, a hybrid work schedule and allow for community involvement opportunities.

Applications will continue to be received until the position is filled. Individuals from historically underrepresented groups are highly encouraged to respond. Apply online at: https://www.gcsaa.org/who-we-are/careers-at-GCSAA.

If you need further assistance applying, please email hrmail@gcsaa.org.

GCSAA promotes a welcoming and inclusive environment and is proud to be an EOE.