What are the responsibilities and job description for the Assistant Mgr, Customer Service Sales Operations position at GCI Communication Corp.?
GCI's Assistant Mgr, Customer Service Sales Operations will act as the face of the company to thousands of customers and potential customers across the state of Alaska. Manage and lead customer service sales teams to deliver superior customer experience and meet or exceed sales goals. Foster a customer-centered culture and ensure real-time floor coordination and observation by prioritizing being present and available on the sales floor interacting with customers and employees. Accountable for team results, ensuring employees deliver prompt and professional assistance, and provide accurate information on company products, promotions, and services.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Associate degree in business management, marketing, communications, or related field. *
- Minimum of three (3) years of experience in a customer service environment. *
- Including a minimum of one (1) year in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
