| GCI's Product Planning Manager II will maximize the success of the organization’s product offerings by aligning product planning with company and product portfolio strategy and coordinate rolling roadmaps. Owns all aspects of the product management process including training, implementation and oversight of the process, ownership of the product catalog, and coordination with Netcracker and BOT for appropriate billing and system requirement submissions. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: |
- Oversee the quality of product launches by assisting teams with submitting appropriate billing system requirements.
- Ensure that billing system releases are coordinated with product roadmaps.
- Cross organizational review and updates of the rolling 24-month product roadmaps.
- Cross organizational go to market coordination for product launches and marketing plan alignment.
- Track and coordinate active projects across the organization to include EPM status reporting.
- Owner of the Product Management process, including milestone review management, intake reviews, and project stand-ups.
- Champion of product process improvements, cross functional staff training, and process oversight and quality assurance.
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| COMPETENCIES: |
- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- Proven ability to collaborate effectively to promote cross-departmental collaboration and achieve positive outcomes companywide.
- Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
- Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
- Ability to articulate design and technical information in presentation format in front of internal and external customers.
- Ability to demonstrate confidence and poise in presenting hypotheses, conclusions, and recommendations to executive leadership.
- Understanding of relevant product trends and technical platforms.
- Awareness of legal, regulatory, and security considerations relevant to assigned responsibilities.
- Ability to maintain an understanding of market segmentation, trends, and demands.
- Ability to maintain a deep understanding of organizational core competencies and awareness of their impact on product launches and lifecycle optimization.
- Ability to distill core components of complex problems into succinct and easily understood conclusions.
- Ability to analyze problems and technical situations leading to optimal solutions.
- Ability to function autonomously, assume a great amount of responsibility, and demonstrate leadership on assigned projects with minimal direction.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
- TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
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Additional Job Requirements:
This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment.
- Ownership responsibility for moderately complex duties and product planning tasks.
Essential Duties:
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Product Process
- Project Status Update: Ensure updates are completed and correlate to milestone review dates, manage overall Asana dates based on changes.
- Milestone Review: Manage and communicate agenda for projects to present. Confirm project updates require milestone review presentation v. virtual communication. Moderate discussions and keep conversations moving.
- Product Project Maintenance: Maintain existing project process template within tool utilized, update process documentation on a weekly basis (as needed), assist in project date changes, and individual project task duplication. Create tickets with IT BOT team to log upcoming projects and revise additional scope as projects move through the process.
- Product Intake Review: review all project intake submissions and sort against our resource model. Present weekly to Leadership team.
- Product Department Meeting: Drive Product Department agenda with CPO staff and Product Planning team. Work with Executive Administrative Assistant to schedule speakers.
- Monthly Intake Review Meeting: Review monthly with our business partners (working level) all current intake items from the previous meeting and their planned timelines and impacts to the overall work plan, assist in advising on scope and potential level of involvement of various departments.
- Product Planning Training: Work with Product Planning team to create agenda and lead meeting for product manager training.
- Quarterly Product Department Meeting: Own/drive visuals and content (e.g., draft, integrate feedback, refine, finalize). Collaborate on agenda and activities.
- Partner Reviews: Own/drive visuals and content (e.g., draft, integrate feedback, refine, finalize) for Customer Experience & Marketing Roadmap view and Technology Solutions & IT retrospective and look forward.
- Maintain process framework documentation.
- Cross train with other Product Planning and Product team members.
- Set up projects in Asana (project tracking/reporting tool).
- Maintain product dictionary.
- Owns updates to LRP presentation and updates the LRP document as project timing changes.
- Assist in driving communications with SMO team on Aha project inputs and overall reporting within Aha tool.
- Improve the process by constantly maintaining relationships with cross functional partners, document incremental changes, drive transparency and changes through leadership.
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Rolling 24-Month Product Roadmap
- Ensure cross-organizational review and updates of the rolling 24-month product roadmaps are completed in a timely manner with input from the appropriate stakeholders within Product and other departments.
- Ensure that roadmaps account for go-to market coordination with marketing and other departments as needed.
- Ensure tasks and projects are in sync across various views and reports.
- Assist with the coordination of active projects across the organization to include project/initiativeStatus.
- Review Netcracker releases and how they impact any item in the roadmap.
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Product Information Management (PIM)/Product Catalog
- Provide analysis and product impact for Product Managers and Executive Leadership team on Product projects which will help narrow the scope or understand unintended impacts to business requirements/project needs.
- Product Information Management (PIM/Product Catalog):
- Product Characteristic identification.
- Price implementation.
- Addition of Taxation and Revenue coding.
- Product Eligibility.
- Product Upgrade and Downgrade paths.
- Compatible equipment configuration.
- Device purchase offerings (such as accessories and devices) and coordination of efforts with Product Operations Manager.
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Additional Competencies:
- Comprehensive knowledge and understanding of general company operations, functions, and business philosophy.
- Demonstrated comprehensive understanding of product and market knowledge and processes needed for updates.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Bachelor’s degree in Accounting, Business Administration, Economics, Industrial Management/Engineering, Project Management, or a relevant field.
- Minimum of three (3) years of combined experience in product management, development, marketing, or support; technology sales or marketing; IT development or operations; software development; technology engineering; financial analysis; data analytics; or related background. *
Preferred:
- Product management and/or product development experience.
- Familiarity with common product development methodologies such as Agile, Scrum, and Waterfall.
- Telecommunications experience.
Relevant telecom industry or job specific certifications. |
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DRIVING REQUIREMENTS:
- This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
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| PHYSICAL REQUIREMENTS and WORKING CONDITIONS: |
- Work is primarily sedentary, requiring daily routine computer usage.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
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| The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. |
| Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. |
| EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. |
| DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. |
| All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. |
