Facility Operations Administrator I (Anchorage, AK)

• Coordinate facility operations activities across network sites, data centers, and corporate properties to support reliable system performance.
• Manage and coordinate vendor-performed maintenance including scheduling, tracking, and ensuring completion of work in accordance with operational requirements.
• Administer facility service contracts and vendor agreements, including tracking terms, renewals, service levels (SLAs), and performance.
• Support lease administration and property coordination activities, including tracking lease obligations, access requirements, and coordination with Legal (LPA), Finance, and internal stakeholders to support property and lease-related obligations across the portfolio.
• Create, manage, and maintain work orders and maintenance records within the CMMS (ServiceNow or equivalent) to support accurate tracking, execution, and documentation of facility activities.
• Maintain and support facility documentation and asset data, including the Master Equipment List (MEL), ensuring data accuracy and completeness.
• Support and produce compliance and regulatory reporting, including FCC backup power reporting and other required environmental or operational reporting.
• Coordinate with cross-functional teams including Facility Operations, SMC/TAC, Engineering, Security, and Network Operations teams to support facility-related activities and operational needs.
• Develop and maintain operational reporting to provide visibility into maintenance activity, vendor performance, contract compliance, and facility risk.
• Support continuous improvement of maintenance programs, contract management, documentation standards, and operational workflows.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to effectively work with cross-functional teams and stakeholders.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent verbal, written, and digital communication skills with the ability to effectively convey accurate information to others.
  • Effective presentation skills with the ability to communicate technical information to a wide range of audiences.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Strong attention to detail with the ability to effectively organize, track, and maintain accurate and timely records and documentation.
  • Strong analytical and problem‑solving skills, capable of evaluating situations, identifying inconsistencies, and resolving complex or abstract issues.
  • Ability to coordinate and prioritize tasks across multiple stakeholders while following established processes, policies, safety standards, and regulatory requirements.
  • Ability to identify opportunities to improve workflow and operational efficiency, reduce errors, and minimize delays.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
  • Foundational technical knowledge, including a basic understanding of network systems.

Additional Job Requirements:

This is an entry level position within the discipline demonstrating foundational knowledge and proficiency in areas of responsibility. Performs moderate tasks and job duties, receiving general instruction on routine work and more detailed instruction on new assignments. Works under close supervision with some latitude for independent judgment. Supports higher level staff in implementing moderate to more complex projects.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Engineering, Facilities Management, Real Estate, Business, or relevant field.
• Minimum of two (2) years of relevant experience in facility operations, building administration, maintenance coordination, or similar operational roles. *

Preferred:

• Experience supporting vendor coordination, scheduling, and/or service delivery.
• Exposure to work order systems or CMMS platforms (e.g., ServiceNow).
• Familiarity with lease administration, contracts, or property operations.
• Work experience in a telecom, utilities, facilities, or data center environment. 
• Relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position requires access to reliable transportation for travel between retail store locations, offices, worksites, or other locations as needed.

• Ability to participate in in-person site visits, facility walkthroughs, and field coordination activities to support maintenance, compliance, and operational requirements.
• Occasional travel required to support statewide facility operations, including coordination of site activities, inspections, and vendor oversight.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.