Representative, Client Services

Type: Full-Time

Shift: Monday to Friday; 8:30 AM to 5:00 PM EST

Location: 

Perks Archway Offers:

• Health, dental, vision benefits
• Life, AD&D, short and long term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k) with a company match
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs

Primary Objective of Position:

Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests

 This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas of Performance:

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solutions with the coordination of other departments
• Proactively identify and report monthly financial variances as they occur
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

Qualifications Required:

• ·       Bachelor’s or advanced degree, preferably in business, or equivalent work experience 
• ·       Ability to develop, maintain, and deepen relationships with senior-level client contacts  
• ·       Track record of exceeding relationship management objectives 
• ·       Proven business acumen, judgment, and decision-making skills 
• ·       Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment
• ·       Understand the Retail world- Grand Openings experience ideal
• ·       Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time
• ·       Record of success as a self-starter who can work independently and in a team environment 
• ·       Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements 
• ·       Proficient in MS Office suite and able to learn new systems 
• ·       Aptitude for interpreting contracts and legal documents 
• ·       Ability to travel independently up to 5% or as may be required