What are the responsibilities and job description for the Customer Service Rep position at GCG Companies?
Client Service Representative
This position supports our clients by handling the day-to-day requirements of the client business to ensure a high level of quality execution to our end customers. This role is also responsible for communication and coordination of client requests
- Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
- Serve as a consultative extension of the client to provide recommendation on project, campaign, and program execution by facilitating with internal Archway cross functional departments, as needed
- Execute and support defined tasks for onboarding as defined in client requirements
- Identify new opportunities with clients and communicate effectively with Client Services Manager to drive additional profitable revenue growth
- Identify client health risks and provide recommended solution with coordination of other departments
- Proactively identify and report monthly financial variances as they occur.
- Quality check invoices to ensure all services are accounted for
- All other duties as assigned
- Bachelor’s or advanced degree, preferably in business, or equivalent work experience
- Ability to develop, maintain, and deepen relationships with senior level client contacts
- Track record of exceeding relationship management objectives
- Proven business acumen, judgment, and decision-making skills
- Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
- Record of success as self-starter who can work independently and in a team environment
- Strategic thinker with analytical aptitude and ability to manage detailed project requirements
- Proficient in MS Office suite and ability to learn new systems
- Aptitude for interpreting contracts and legal documents
- Ability to travel independently up to 5% or as may be required