What are the responsibilities and job description for the Customer Service Representative II-Remote position at GCC Technologies LLC?
Oakland MD
Active
6/15/2023
$16.89 - $16.89
GCC Technologies, founded in 1997 with headquarters in Oakland, Maryland, is a fast growing service-disabled Veteran owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, administrative and security services to multiple federal agencies. GCC was recently ISO certified under ISO 9001:2008.
GCC is currently seeking an experienced Customer Service Representative II with extensive call center, and customer service experience. Position will be providing support from GCC's facility located in Oakland Md.
Description:
- Customer Service Representative will provide customer service support to Veteran Small Business owners calling in for assistance with the certification process.
- Responsible for answering a variety of questions related to small business programs as well as perform data entry to document all phone calls.
Qualifications:
- One year of experience working in a high call volume working environment.
- Experience with Microsoft office 2007 or higher.
- Ability to navigate multiple internet sites and familiarity with the internet.
- Excellent customer service experience and phone etiquette
- Experience supporting a Government Agency or working with Veterans is preferred.
Benefits:
- Full time, hours of operation are Monday-Friday (8:00AM-5:00PM) or (9:00 A.M-6:P.M) with an hour lunch, evening hours may also be required.
- Position comes with full benefits; medical, dental, vision, std, ltd, life, two weeks paid vacation, and a week of sick leave.
- 401k and 401k match
- Hourly Rate $16.89 an hr 40 hrs per week
- 4.41 per hour HW rate applied to medical, Dental, Vision
- Remote from home position. (Applicants must reside within commutable distance of Oakland MD)
GCC Technologies LLC. is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action.
GCC Technologies. also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS encouraged to apply
GCC Technologies LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action.
GCC Technologies LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS encouraged to apply.
Salary : $17 - $0