What are the responsibilities and job description for the Employee Benefits Specialist position at GBS Benefits, Inc.?
Job Description:
As a Client Manager at GBS Benefits, Inc., you will be responsible for delivering exceptional customer experiences while driving new client acclimation and long-term relationships. You will work closely with our team to execute and deliver on all monthly, quarterly, and annual departmental goals and objectives.
Key Accountabilities:
- Deliver extraordinary customer experiences.
- Drive new client acclimation and long-term relationships.
- Execute and deliver on all monthly, quarterly, and annual departmental goals and objectives.
- Provide oversight and customer support for new small business clients and associated client businesses.
- Assist broker with renewing a client's policies upon anniversary.
Requirements and Qualifications:
- Strong written and verbal communication skills.
- Ability to convey employer benefits to clients through accurate information.
- Proficiency in creating and assembling open enrollment materials.
- Ability to participate in a proactive approach with clients on a quarterly or as needed basis.
- Understanding of the BenefitPoint & Monday.com software systems.
- Profficient relationship building skills.
- Ability to manage renewal process for clients.
- Other duties as prescribed by the Manager.
