What are the responsibilities and job description for the Customer Growth Executives position at GBG?
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Account Management Team, GBG Americas
At GBG, our Customer Growth Executives are the cornerstone of the Go-To-Market strategy, playing a critical role in ensuring client success and satisfaction. We are committed to building strong, long-lasting relationships with our clients, understanding their unique business needs, and delivering customized solutions that drive growth and value.
Our team excels in a dynamic, fast-paced environment where innovation and teamwork are key to exceeding client expectations. By combining strategic insight, exceptional relationship management, and technical expertise, our Account Managers serve as trusted partners and advisors to our clients, helping them achieve success through GBG’s solutions. We're more than a team—we’re a crucial driver of client success and a key contributor to the overall success of GBG Americas.
The Role
As a Customer Growth Executive within GBG, you will play a pivotal role in driving client success and business growth. This role focuses on building and managing strong client relationships, ensuring clients receive maximum value from GBG’s identity verification, fraud prevention, and compliance solutions. You’ll be responsible for account growth, client retention, and long-term partnership development.
In collaboration with cross-functional teams—including Professional Services, Sales, and Product—you will act as a trusted advisor, aligning GBG’s solutions with clients’ unique needs and business goals. Through strategic account management, solution consultation, and proactive problem-solving, you’ll ensure client satisfaction and support commercial negotiations to expand and retain accounts.
What you will do
- Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact.
- Account Growth and Retention: Identify upsell and cross-sell opportunities while ensuring high client retention and satisfaction.
- Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients’ technical and strategic needs.
- Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success.
- Quarterly Business Reviews (QBRs): Conduct regular, in-person QBRs to evaluate client success, review key metrics, and align on future strategies and goals – Up to 30% travel required
- Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services.
- Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success.
- Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement.
Skills we are looking for
- Proven account management experience, with experience managing enterprise-level accounts in complex organizations.
- Proven success in managing accounts with an annual contract value (ACV) of >$3M with a track record of cross sell/upsell and retention rates of 90% or higher.
- Experience in the identity verification, fraud prevention, or related technology domains.
- Strong ability to build relationships with C-level stakeholders and influence strategic business decisions.
- Expertise in contract negotiations, upselling/cross-selling, and driving revenue growth.
- Skilled in conducting Quarterly Business Reviews (QBRs) and delivering customized solutions to meet client needs
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
