What are the responsibilities and job description for the IT Desktop Support position at Gaylor Electric, Inc.?
SCOPE OF WORK
The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.
Position Requirements
The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.
Position Requirements
- Possesses an outgoing, amiable personality, and desire to help others
- Effective communication skills, both verbal and written
- Knowledgeable in the Windows desktop environment
- Maintains confidentiality of all Company information
- Excellent time management skills and ability to multitask
- Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.
- Maintains appropriate records, files, and documentation
- Responds to support requests and takes necessary steps to resolve problems
- Documents support issues and solutions
- Remote problem-solving through use of remote connection tools
- Diagnoses Windows and PC hardware and Software issues
- Laptop, tablet, cell phone configurations and deployments
- Basic troubleshooting of LAN and connectivity issues
- Performs data migrations and assists in data restorations on local devices
- CompTIA A preferred; may be obtained within first year of employment
- Previous desktop support or IT helpdesk experience preferred