What are the responsibilities and job description for the Customer Support Specialist position at GAVISH INC?
Founded in 1995 Gavish is a reliable custom sapphire optics manufacturer providing high-quality engineered sapphire components with best-in-class customer service. Gavish teams provide quick responses with a can-do attitude backed by vertical integration and strict quality control. Gavish has the experience and expertise to support sapphire customers ranging from researcher scientists to major semiconductors and medical equipment OEMs.
Our customers and products offer an exciting and interesting career growth opportunity. For our office in the USA, we are looking for a committed and motivated Customer Support Specialist.
These responsibilities will be:
- Receiving orders, reviewing pricing and calculating charges, confirming orders with customers
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with the accounts manager to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, or over the phone.
- Monitoring customer satisfaction levels
- Document customer interactions and maintain customer records in our systems
- Referring customers to superiors when necessary
- Other customer support tasking as necessary
Your Skills and Qualifications:
- High School Diploma or GED
- Experience in a manufacturing environment and semiconductors or sapphire
- Great communication abilities, including written and oral communication
- Patience, empathy and professionalism
- Good problem solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other portals
- Effective time management, prioritization, and multi-tasking skills
- Ability to work in a team setting
- In depth understanding of our products
- Accuracy and attention to detail required
We offer:
- Competitive compensation and benefits in a smoke-free and drug-free work environment.
- Equal opportunity employer
Please email your resume to: pamit@gavish.com
Pay: $25.56 - $30.79 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
Salary : $26 - $31