BDC Representative

Job Purpose

· Answer incoming phone calls promptly and professionally following call scripts and strategic responses for the inbound service call scheduling process.

· Complete outbound calls to confirm service appointments, follow up on missed appointments and reschedule, service Follow up calls and proactive service notifications and offerings.

· Create an exceptional customer experience for all customers (internal and external).

· Complete mailers and administrative work as assigned and required.

Hiring Specifications

· Strong interpersonal, communication and customer service skills; excellent phone, listening, speaking and writing skills.

· Ability to learn and memorize quickly, strong computer skills.

· Excellent customer contact skills and customer service orientation.

Working Relationship

· Report to the BDC Manager.

· Work cooperatively and effectively with all departments and employees.

Customer Responsibilities

· Be the professional face and voice of the dealership creating and maintaining a positive impression with our prospective and existing service customers.

· Assist customers by scheduling their vehicle maintenance and service needs.

Marketing Responsibilities

· Promote Gault service through enthusiastic customer service.

· Develop a solid understanding of product information related to the makes and models of vehicles as well as of all major services provided by the service department.

Transaction Responsibilities

· Properly set up customer service appointments communicating all necessary information to the customer and service lane and optimizing available service times.

· Daily preparation of Pre-Writes for use in the service lane.

· Perform customer relations and administrative functions accurately and on time by actively listening and carefully following instructions and procedures.

Logistical Responsibilities

· Maintain safe, neat, and clean work areas.

· Properly set up customer service appointments communicating all necessary information to the customer and service lane and optimizing available service times.

· Daily preparation of Pre-Writes for use in the service lane.

· Able to work Monday – Saturday (with a day of during the week when working Saturday)

Ongoing Responsibilities

· Dependability. Complete tasks on schedule; accept accountability.

· Participatory/Interpersonal. Work effectively with employees and customers.

· Communication. Speak, read, and write well.

· Flexibility. Accept change; take on special tasks as needed.

· Ability to learn. Learn and apply information without excessive expenditure of resources or time.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $16