What are the responsibilities and job description for the Customer Support Specialist position at Gator Co. - Gator Cases, Cableworks, Frameworks, Rackworks, Levy's Music Accessories?
Tampa, FL (Not Remote)
Gator Co. is a fast paced, growing company that designs and manufactures cases and stands for the Music, Pro Audio, Audio Visual, Firearms, and other Industrial markets; with products in over 2,500 retailers in the USA and distribution in 70 countries around the world. Gator Cases is a Tampa based company with a large distribution and manufacturing center in Columbia City, Indiana. Gator also has key manufacturing partners throughout China, and other regions around the world.
We are seeking fun, creative, innovative, and energetic team members who not only can adapt to change but take the lead in the continuous improvement of our business processes and the way we serve each other and our customers. We value team members who can see the bigger picture, who exercise the initiative that will take us to the next level, make it possible for us to successfully scale the business, and achieve our lofty growth goals.
Job Description
This customer support specialist will be responsible for providing high quality customer service and support to our dealer and end user network. Excellent written, verbal communication, and time management skills are required to provide our dealers and end users with timely and accurate service. This is a full-time, hourly position. Monday through Friday from 9am – 6pm.
Essential Duties And Responsibilities
(Note: Other duties and responsibilities may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gator Co. is a fast paced, growing company that designs and manufactures cases and stands for the Music, Pro Audio, Audio Visual, Firearms, and other Industrial markets; with products in over 2,500 retailers in the USA and distribution in 70 countries around the world. Gator Cases is a Tampa based company with a large distribution and manufacturing center in Columbia City, Indiana. Gator also has key manufacturing partners throughout China, and other regions around the world.
We are seeking fun, creative, innovative, and energetic team members who not only can adapt to change but take the lead in the continuous improvement of our business processes and the way we serve each other and our customers. We value team members who can see the bigger picture, who exercise the initiative that will take us to the next level, make it possible for us to successfully scale the business, and achieve our lofty growth goals.
Job Description
This customer support specialist will be responsible for providing high quality customer service and support to our dealer and end user network. Excellent written, verbal communication, and time management skills are required to provide our dealers and end users with timely and accurate service. This is a full-time, hourly position. Monday through Friday from 9am – 6pm.
Essential Duties And Responsibilities
(Note: Other duties and responsibilities may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Qualifying warranty claims and issuing dealer and end user RMAs (return merchandise authorization)
- Answering product questions and providing product suggestions based on the customer’s needs and requests.
- Providing dealer/end user support via Zen Desk, phones, and live chat.
- Provide pricing and shipping quotes
- Updating dealers on shipping and product ETAs
- Other administrative duties as assigned
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sharp attention to detail
- Excellent verbal and written communication skills
- Computer literacy, including Office Suite (Outlook, Word, Excel, etc.)
- Detail oriented
- Ability to work under pressure to meet deadlines in a fast-paced environment
- Ability to independently perform research
- Be able to proactively identify problems, issues, and give recommendations
- Strong organization, time management, and follow-through skills
- Data Entry experience
- Order processing experience
- Experience in the music industry/product knowledge
- Competitive salary with monthly bonus potential
- Medical, dental, and vision coverage (after 60 days the first of the month)
- 2 weeks of PTO upon hire
- Company sponsored basic life insurance
- 401k Match
- Gym Membership Reimbursement
- Employee product discounts
- Flexible and fun company culture