Implementation Engineer/Technician

About the Company

Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Role

As an Implementation Engineer / Technician, you will be responsible for bringing Gather AI drones and technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management through the use of drones. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting. You will coordinate with the Development team to ensure that each drone deployment is smooth and streamlined. The Implementation Engineer / Technician indirectly (through the support of contractors) or directly handles every aspect of the implementation including warehouse mapping, drone calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.

Responsibilities

• Lead visits to client sites to automate inventory management through drones.
• Prepare for deployments and provide continued customer support.
• Manage tickets and troubleshoot issues.
• Coordinate with the Development team for smooth drone deployments.
• Handle warehouse mapping, drone calibration and testing, documentation, and client training.

Qualifications

• BS in Computer Science/Engineering, Mechanical Engineering or related field
• OR AS in Computer Science/Engineering, Mechanical Engineering or related field and 2 years in a technician or technically focused, customer facing role
• OR 4 years in a technician or technically focused, customer facing role

Required Skills

• Excellent documentation, communication, and collaboration skills
• Thorough understanding of Excel/Google Sheets
• Ability to travel ~60% of time including some weekends (valid driver's license)
• COVID-19 vaccination or valid medical exemption

Preferred Skills

• Understanding of Euler angles and vectors in #-D space
• Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, etc.)]
• 1 years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
• Small team experience
• Drone flying experience
• Forklift certified
• Experience teaching
• Experience managing a team
• Warehouse or Inventory Control Familiarity

Pay range and compensation package

$40-45/hour

Opportunity for hands-on experience in cutting-edge technology

Potential for growth within the organization

If this sounds like a good fit we’d love to meet you. Robotics is the future and we’re leading the charge with our software-only business model. Come help us change the world!