Supervisor (6320)

ATF is a unique law enforcement agency in the United States Department of Justice that protects our communities from violent criminals, criminal organizations, the illegal use and trafficking of firearms, the illegal use and storage of explosives, acts of arson and bombings, acts of terrorism, and the illegal diversion of alcohol and tobacco products. We collaborate with communities, industries, law enforcement, and public safety agencies to safeguard the public we serve through information sharing, training, research and use of technology.

The Supervisor is the frontline level management position, reporting to a Task Manager. The Supervisor is expected to lead a group of team members to consistently accomplish specific contractual performance measures and production goals. Skills utilized by supervisors include the ability to communicate effectively; the ability to motivate and encourage; the ability to collect and analyze data; the ability to solve problems proactively; and the ability to mentor and train employees to improve performance.

Responsibilities:

Supervisors should make dedicated efforts to learn all the work performed by the team members and should be involved in answering questions, training, writing procedures, and reviewing the work performed by the team

Supervisors are responsible for collecting data and analyzing information to decide corrective actions or adjustments to improve work-related performance or processes, and for producing reports to communicate and support those decisions

Supervisors are responsible for the daily monitoring of the team’s assignments and tasks, ensuring that employees are engaged and active in accomplishing predetermined activities designed to meet performance standards

Supervisors should effectively delegate work to team members and to leads (if available) but must not ignore key responsibility assigned to the supervisor position

Supervisors’ duties include monitoring, assisting, reviewing, correcting and performing all support tasks for each employee to ensure correct time reporting, quality reporting, and production reporting are performed timely and accurately

Supervisors are responsible for employee performance and must discover deficiencies and create individual plans for correcting employee deficiencies via performance improvement plans or by taking progressive disciplinary action to correct behavioral issues

Supervisors must keep daily attendance logs and must recognize and escalate to HR employees that have abused attendance expectations

Supervisors are the key catalyst for creating a motivating environment free from distractions, harassment, or any other such activity that distracts team members from accomplishing their daily goals

Supervisors should be conversant with all company policies and procedures and should be able to answer basic questions to assist team members as needed and should be able to work with HR to ensure employee issues and concerns are resolved quickly

Supervisors are the key to communicating company policy, goals, changes, and other general announcements to each team member using email, team meetings, or one-on-one conversations

Supervisors must be effective communicators, keeping both team members and management informed

Supervisors will be involved with the hiring process to fill approved open positions and therefore must be able to identify skills and proficiencies needed to perform the team tasks and create targeted questions to assess applicants

Supervisors may be requested by management to complete additional duties

Requirements:

Internal applicants must submit an approved Eligibility Statement (meeting current Performance Standards including Production and Accuracy goals, attendance, and behaviors).

To be considered, the applicant should have:

Ability to collect, analyze and present data used to manage, improve and meet all performance related expectations

Effective communication skills, both written and verbal

Ability to mentor, motivate, encourage, train and improve employee performance

Ability to identify potential problems and/or issues and pro-actively resolve or make recommendations to resolve

Proficiency with Microsoft Office Suite; experience with Microsoft Power BI is a plus

Ability to work under strict time constraints, changing tasks quickly as needs arise

Ability to perform routine and repetitive motion using fingers, hands, wrists and arms

Ability to occasionally lift up to 40 pounds

Educational & Specialized Experience

College degree, or high school diploma or GED plus 4 years of relevant management/leadership experience, preferred

Minimum of 5 years of experience with a track record of increasing responsibility, preferred (ATF project-specific experience a plus)

Knowledge of firearm and federal license regulations preferred

Experience with client interaction

Strong data entry experience, preferred

Position located in Martinsburg, WV

Apply at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=6320

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals.  We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer.  We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.