What are the responsibilities and job description for the Operations Team Member position at Gateway Services Inc.?
Help Families Honor Beloved Pets with Compassion and Care
Are you someone who finds purpose in meaningful work and takes pride in helping others during difficult moments? We’re looking for a compassionate, dependable, and detail-oriented Operations Team Member to join our Care Center team. In this role, you’ll play an important part in providing dignified aftercare services for beloved pets while supporting pet parents with empathy and professionalism.
This is more than an operations position, it’s an opportunity to make a lasting difference for families and their cherished companions.
What You’ll Do
As part of our close-knit Operations Team, you will support the daily care center operations by performing a variety of hands-on responsibilities, including:
What We’re Looking For
This role is active and hands-on. Team members should be comfortable with:
We believe every pet deserves a respectful farewell and every family deserves compassionate care. When you join our team, you become part of a mission-driven organization that values kindness, teamwork, integrity, and excellence.
If you’re looking for meaningful work where you can truly make an impact, we’d love to hear from you.
Apply today and help us honor the bond between pets and the people who love them.
Tuesday - Saturday: 2pm-11pm
Are you someone who finds purpose in meaningful work and takes pride in helping others during difficult moments? We’re looking for a compassionate, dependable, and detail-oriented Operations Team Member to join our Care Center team. In this role, you’ll play an important part in providing dignified aftercare services for beloved pets while supporting pet parents with empathy and professionalism.
This is more than an operations position, it’s an opportunity to make a lasting difference for families and their cherished companions.
What You’ll Do
As part of our close-knit Operations Team, you will support the daily care center operations by performing a variety of hands-on responsibilities, including:
- Operating cremation equipment (retort) with care and precision
- Creating and packaging paw prints and memorial keepsakes
- Engraving plaques and memorial items
- Processing and packaging cremated remains with compassion and accuracy
- Performing quality control checks to ensure excellence in every step
- Monitoring equipment performance and reporting maintenance needs
- Maintaining cleanliness and organization throughout the care center
- Following all workplace safety procedures and protocols
- Supporting team goals and assisting with additional operational tasks as needed
What We’re Looking For
- High school diploma or equivalent
- Minimum 1 year of experience in a service-related industry
- Valid driver’s license may be required
- A genuine passion for pets and empathy for grieving families
- Strong attention to detail and commitment to quality
- Positive attitude with the ability to work both independently and as part of a team
- Flexible, dependable, and adaptable in a fast-paced environment
- Strong problem-solving and time-management skills
- Good verbal communication skills
- Safety-minded with a commitment to maintaining a clean and safe workplace
This role is active and hands-on. Team members should be comfortable with:
- Frequent lifting and moving of 100 lbs
- Repetitive motion, bending, crouching, kneeling, and standing for extended periods
- Exposure to elevated heat and noise levels
- Working directly with deceased pets in a respectful and professional environment
We believe every pet deserves a respectful farewell and every family deserves compassionate care. When you join our team, you become part of a mission-driven organization that values kindness, teamwork, integrity, and excellence.
If you’re looking for meaningful work where you can truly make an impact, we’d love to hear from you.
Apply today and help us honor the bond between pets and the people who love them.
Tuesday - Saturday: 2pm-11pm