What are the responsibilities and job description for the Care Center Manager | Operations and Team Leadership position at Gateway Services Inc?
Care Center Manager | Operations and Team Leadership
Location: Final Gift Pet Memorial-Eagle Bridge, NY
Compensation: Competitive Salary Annual Incentive
Schedule: Full-Time; Mon-Fri 8:30am-5pm (weekends as necessary)
Benefits: Industry-Leading Benefits Package
Lead an Operation That Matters
At Gateway Services, we help families through one of life's most difficult moments by providing compassionate, reliable pet aftercare. As a Care Center Manager, you'll lead the people, processes and performance behind that promise , ensuring every pet entrusted to our care is treated with dignity, every veterinary customer is supported, and every Team Member understands what great performance looks like.
Why Gateway?
- Lead a local Gateway operation with real ownership and accountability
- Build and develop a high-performing frontline team
- Own operational, customer service, safety and financial performance
- Partner closely with Regional leadership, Sales, HR and other support teams
- Join North America's leading pet aftercare provider
- Competitive salary, annual incentive and career growth opportunities
More Than Operations
This is not a desk-management position. You'll be the leader of your Care Center setting expectations, developing your team, managing daily demand and stepping into the operation when needed. You'll use data and sound judgment to improve performance while protecting the trust veterinary professionals and pet families place in Gateway every day.
How You'll Make an Impact
- Own the day-to-day operation and overall performance of the Care Center.
- Lead, coach and develop Team Members while building a culture of accountability, safety and service.
- Use Key Performance Indicators and operating data to manage productivity, quality, customer service and on-time fulfillment.
- Plan labor against daily and weekly demand and ensure the team has the tools, supplies and resources required.
- Manage costs, review P&L performance and contribute to annual budgeting and operating plans.
- Maintain a safe, compliant, clean and tour-ready Care Center.
- Ensure preventative maintenance, inventory controls, audits and operational standards are consistently maintained.
- Resolve operational exceptions and customer concerns quickly and professionally.
- Partner with Sales and Operations leadership to strengthen veterinary customer relationships and retention.
- Drive continuous improvement and close performance gaps against Gateway standards.
- Lead from the floor and support pet aftercare, quality-control and route activities when business needs require it.
What Success Looks Like
- A safe, compliant and well-run Care Center.
- An engaged team with clear expectations and strong accountability.
- Consistent quality, productivity and on-time service performance.
- Strong control of labor, operating costs, inventory and resources.
- Positive relationships with veterinary customers and effective partnership with Sales.
- Problems are identified early, addressed quickly and used to improve the operation.
Is This You?
- You are a hands-on leader who is comfortable on the floor as well as reviewing performance data.
- You know how to set expectations, coach performance and hold people accountable.
- You think like an owner and make practical decisions about people, costs and operations.
- You enjoy solving problems and improving how work gets done.
- You can manage competing priorities in a fast-moving service or production environment.
- You care about quality and understand that details matter.
- You are comfortable working in an environment involving the respectful handling of deceased pets.
What We're Looking For
- High school diploma or equivalent required; post-secondary education preferred.
- 3-5 years of supervisory or operations leadership experience.
- Experience in a service, production, manufacturing, logistics, distribution or similar operational environment is strongly valued.
- Demonstrated success leading frontline teams and improving performance.
- Comfort using KPIs, budgets, labor information and financial results to make decisions.
- Strong communication, organization, judgment and problem-solving skills.
- Pet aftercare experience is not required - we will provide the industry-specific training needed to succeed.
Benefits You'll Appreciate
We believe taking care of our Team Members is just as important as taking care of the families we serve.
- Competitive salary and annual incentive opportunity
- Medical, Dental & Vision coverage
- 401(k) Retirement Savings Plan with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Paid vacation and company holidays
- Paid training and career development
- Employee Assistance Program (EAP)
- Gateway CarePath emotional wellness program
- Health Savings Account & Flexible Spending Accounts
- Pet Insurance
- Employee Discount Marketplace
- Career advancement opportunities
Working Environment
- On-site leadership role within a Gateway Care Center.
- Regular time on the Care Center floor in an active operational environment.
- Exposure to production equipment, heat and noise.
- Regular handling of deceased pets with dignity and respect.
- Regular bending, stooping, crouching, kneeling and repetitive movement; occasional lifting/moving of 100 pounds.
- Some overtime, weekend or additional hours may be required during periods of increased business activity.
Unique to Gateway
Caring for pets and supporting grieving families can be emotionally demanding. Every Care Center Team Member has access to Gateway CarePath, our confidential emotional wellness and resilience program designed specifically for employees working in pet aftercare.
Equal Opportunity & Employment Eligibility
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.
Ready to Lead Something Meaningful?
If you're an operations leader who wants real ownership, enjoys developing people and is motivated by work that matters, we'd like to hear from you.
Apply today and help Gateway continue setting the standard for compassionate, reliable pet aftercare.
Mon-Fri 8:30am-5pm (weekends as necessary)
40hrs per week minimum
Salary : $65,000