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Program Director

Gateway Residential Services
Evansville, IN Full Time
POSTED ON 9/30/2026
AVAILABLE BEFORE 1/28/2027

Gateway Residential Services has expanded and is looking for Program Director for the Evansville and surrounding area. Interested candidates must meet the minimum requirements for the position. This is a great opportunity if you enjoy working as a team to insure the needs of those we provide service to are met while following policy and procedure in a safe and healthy work environment.

POSITION DESCRIPTION

Program Directors (PDs) coordinate person-centered services and supports to people with intellectual and developmental disabilities living in their own homes in the community. PDs play a vital role in helping people live a meaningful and purposeful life in the direction of their choice. PDs are responsible for oversight of daily operations fir a caseload of Supported Living sites and for implementing procedures to ensure the quality and integrity of services provided.

DUTIES & RESPONSIBILITIES

PROGRAM OVERSIGHT

  • Ensure individuals’ homes and programs comply with all rules and regulations as indicated in 460 IAC 6, DDRS policies, the individual’s PCISP, and all Gateway policies and procedures.
  • Ensure required documentation is kept up to date and accurate for all service sites, including but not limited to: Daily Support Records/PCISP Data Tracking, MAR, monthly budgets, Meaningful Day Calendars, Risk Issue Protocols and tracking sheets, Service Agreements, and Emergency Action Plans.
  • Complete and document service site visits within established guidelines.
  • Ensure appropriate and timely incident follow up including completion of Section II of the Incident Report form and filing DDRS-reportable incidents.
  • Ensure supervisor attendance at quarterly and annual support team meetings. Document IST meeting notes and meeting checklists.
  • Ensure completion of individualized training for direct reports.
  • Coordinate with the Financial Benefits Coordinator to ensure that financial needs are communicated, and benefits applications are filed.
  • Provide on-call support as assigned after regular business hours and on weekends.

SERVICE DOCUMENTATION OVERSIGHT

  • Generate quarterly Service Summaries and upload to the CM Portal within established guidelines.
  • Ensure appropriate documentation for health and medical appointments and health supports.
  • Upload Risk Issue Protocols and other requested documentation to the CM Portal within established guidelines.
  • Complete monthly documentation and weekly billing remittance within established guidelines.
  • Maintain individuals’ Program Book and electronic file within established guidelines including maintenance of individual electronic files, monthly remittance files, and individualized training files.

HEALTH & SAFETY

  • Coordinate as needed with the pharmacy and doctors to ensure medication and specialized training needs are met.
  • Ensure supervisor attendance at psychiatrist appointments.
  • Coordinate completion of maintenance as needed.
  • Ensure environmental safety of service sites and vehicles within established policies and procedures.

COMMUNICATION

  • Communicate with case managers and other support team members as needed to ensure service provision is consistent with PCISPs and provide conflict resolution as needed.
  • Communicate incidents to the Director of Residential Services timely.
  • Report issues requiring formal internal investigation to the Director of Residential Services.
  • Demonstrate/maintain professional internal and external relationships, cooperation and partnership with all Gateway employees, managers, and the people we support.

EMPLOYEE ONBOARDING

  • Work with the Advisory Board to identify hiring needs and to interview and onboard new employees as appropriate.
  • As needed, conduct assigned sections of new employee orientation following established guidelines.

NEW ADMISSIONS

  • Assist with attending transition meetings and participating in the admissions process including arranging moving teams, truck rental, and new home set up.

LEADERSHIP

  • Provide direct oversight and supervision of subordinates.
  • Complete Performance Observation Logs quarterly.
  • Conduct timely and accurate evaluations and disciplinary actions following established procedures.

MINIMUM QUALIFICATIONS

  • At least 2 years of direct experience working with people with intellectual and developmental disabilities with 1 year of supervisory experience
  • Ability to apply sound, mature decisions
  • Willingness to work a diverse schedule based on the needs and preferences of the people we support
  • Obtain and maintain a working cell phone
  • Ability to bend, stoop, sit, stand, reach, and lift items weighing at least 75 pounds
  • Meets 460 IAC 6 minimum qualifications for a direct care staff:

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: Multiple locations

Salary : $47,000

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