What are the responsibilities and job description for the Engagement Specialist-South City YMCA position at GATEWAY REGION YMCA?
- Engage in active listening with members to develop sustainable relationships, determine individual goals and interests
- Greet, Interview and tour future members (as needed)
- Ensures new member onboarding processes are complete.
- Work closely with the Welcome Specialist to ensure all new members are scheduled for their MYFITness Appointment
- Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
- Connect with current members who have not received a MYFITness Appointment and schedule accordingly
- Utilize Membership Systems, Custom Reports to assist in facilitating connection with non-users, critical and low users to increase member retention as needed
- Reach out to membership terminations to attempt to “recover” their membership propr to month’s end.
- Track and provide terms, recovery and MYFITness enrollment updates monthly to supervisor
- Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
- Work closely with the Membership Director to implement, distribute and communicate all membership marketing campaigns and any member related promotions
- Assist with center and association member appreciation and recognition event(s) and program(s)
- Educate Members about our cause and our charity through active participation in Living Our Cause, the Annual Campaign and Volunteer Opportunities
- Coach members in support of their desired behavior change. Regularly checks on members’ progress in meeting personal and program goals.
- Preforms all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.