Fixed Operations Dealership Manager

Job Summary
We are seeking an energetic and results-driven Fixed Operations Dealership Manager to lead our service, parts, and repair departments with enthusiasm and strategic insight. In this pivotal role, you will oversee daily operations, optimize customer satisfaction, and drive profitability through effective management of dealership fixed operations. Your leadership will ensure seamless coordination between departments, exceptional customer service, and the achievement of sales targets. This position offers a dynamic environment where your sales expertise and organizational skills will directly impact the dealership’s success and growth.

Responsibilities

• Lead and motivate the service, parts, and repair teams to deliver outstanding customer experiences while meeting operational goals.
• Develop and implement strategies to increase revenue through selling high-end vehicle services, maintenance packages, and parts sales.
• Manage the sales pipeline for fixed operations by identifying new business opportunities through outbound sales efforts and B2B (business-to-business) relationships.
• Oversee inventory management and control to ensure optimal stock levels of parts and accessories while minimizing excess inventory.
• Utilize CRM (Customer Relationship Management) software to track customer interactions, follow-up activities, and sales progressions effectively.
• Conduct negotiations with clients, vendors, and partners to secure favorable deals that benefit both the dealership and customers.
• Maintain high standards of phone etiquette, communication skills, and customer service to foster long-term relationships with clients.
• Coordinate marketing initiatives to promote dealership services, special offers, and new product launches through various channels including public speaking engagements.
• Monitor retail math metrics such as gross profit margins, labor efficiency, and inventory turnover to optimize dealership performance.
• Support the team with training in automotive sales techniques, retail math calculations, organizational skills, and effective use of CRM tools.

Skills

• Proven experience in dealership fixed operations management or automotive service leadership.
• Strong background in outside sales, B2B sales, cold calling, upselling, and outbound sales strategies.
• Excellent negotiation skills with the ability to close high-end sales confidently.
• Multilingual or bilingual abilities are a plus for engaging diverse customer bases effectively.
• Exceptional organizational skills to manage multiple departments, inventories, and sales pipelines simultaneously.
• Proficiency in CRM software systems for tracking customer interactions and sales activities.
• Effective public speaking skills for representing the dealership at community events or industry functions.
• Deep understanding of inventory control, retail math, automotive sales processes, and customer service excellence.
• Strong communication skills paired with professional phone etiquette to support outbound calls and client interactions. Join us as a Fixed Operations Dealership Manager where your leadership will energize teams, elevate customer satisfaction levels, and accelerate dealership growth!

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Salary : $60,000 - $75,000