What are the responsibilities and job description for the Member Service Representative position at Gateway Metro Federal Credit Union?
Description
A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.
Requirements
Position Requirements
- Maintain member and credit union confidentiality at all times
- Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others
- Development and maintenance of various reports used throughout the organization
- Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
- Operate ITMs and cash recyclers
- Ability to ask for, begin, and see a loan through to its closing
- Opening, updating, and closing of all types of accounts
- Assist peers when needed
- The ability to evaluate problems and make independent decisions following established credit union policies and procedures
- Must be enthusiastic, self-motivated and member service oriented
- Understand and maintain vault policies and procedures
- Ability to handle a fast-paced environment and multi-task
- Ability to operate computer applications
- Answering phone calls and providing expertise when customers call in through our automated system
- Responsible for maintaining a clean and orderly branch
- Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)
Candidate Requirements
- High school diploma or equivalent
- Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
- Willing to work flexible hours, including Saturdays
- Must have reliable transportation
- Must be able to stand, walk, bend, stoop/crouch/squat, use hands or fingers repetitively, reach at or below shoulder level and twist at waist
- Must be able to exert up to 10lbs of force, occasionally, to lift, carry, push, move and pull objects
- Light work usually requires walking or standing frequently
*The physical requirements noted are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
We are an EEO employer as defined by the EEOC.