Assistant Security Manager PSEG

Assistant Manager Responsibilities

Scope:

The Assistant Manager supports the Site Manager in the day-to-day management of security operations and administrative functions. This position assists in ensuring contract compliance, staffing, employee development, payroll accuracy, scheduling, and quality assurance while serving as the Site Manager's representative in their absence. The Assistant Manager provides leadership to supervisors and officers and maintains strong communication between Gateway Group One and the client.

Administrative Responsibilities

• Assist with the daily administration of security operations.
• Prepare, maintain, and update weekly employee schedules while ensuring all posts are properly staffed.
• Coordinate shift coverage for call-offs, vacations, leave requests, and emergency staffing needs.
• Process and review employee payroll, timecards, attendance records, overtime, and payroll adjustments for accuracy.
• Assist with billing documentation and other administrative reports as required.
• Maintain employee personnel files, certifications, licenses, training records, evaluations, and required compliance documentation.
• Coordinate employee onboarding, orientation, and new hire paperwork.
• Assist with recruiting, interviewing, pre-screening candidates, and recommending qualified applicants for employment.
• Track employee performance evaluations, disciplinary actions, coaching, and corrective action documentation.
• Develop, update, and distribute post orders, Standard Operating Procedures (SOPs), work instructions, and operational memorandums.
• Prepare reports, spreadsheets, staffing reports, and operational metrics for management review.
• Monitor overtime usage and recommend cost-effective staffing solutions.
• Ensure all required documentation is completed accurately and submitted on time.

Operations & Supervision

• Assist with the daily management of all security operations.
• Supervise Shift Supervisors and Security Officers to ensure compliance with Gateway and client policies and procedures.
• Ensure all posts are staffed by qualified and properly trained personnel.
• Conduct routine inspections of security posts to ensure quality of service, professionalism, and compliance with uniform standards.
• Respond to security incidents, alarms, emergencies, medical calls, and operational issues.
• Conduct preliminary investigations and review incident reports for accuracy and completeness.
• Coordinate emergency response efforts with client representatives, law enforcement, fire departments, and emergency medical personnel.
• Monitor staffing levels throughout each shift and resolve operational issues as they arise.
• Identify operational deficiencies and recommend process improvements.
• Ensure security equipment, radios, patrol vehicles, keys, access control devices, and other resources are properly maintained and accounted for.
• Attend to medical emergencies with proper procedures.

Training & Employee Development

• Assist in training newly hired employees and conducting site-specific orientation.
• Coordinate and document required annual and refresher training.
• Mentor Shift Supervisors and Security Officers to maintain high performance standards.
• Reinforce company policies, customer service expectations, appearance standards, and contract requirements.
• Recognize outstanding employee performance and assist with performance improvement and disciplinary actions when necessary.

Client Relations

• Serve as a liaison between Gateway Group One management and the client when delegated by the Site Manager.
• Maintain professional communication with client representatives regarding staffing, incidents, operational concerns, and service quality.
• Attend operational meetings and provide updates regarding staffing, scheduling, security concerns, and ongoing initiatives.
• Ensure contractual obligations and performance expectations are consistently met. At least 2 off hour inspection per month.

Leadership Responsibilities

• Act on behalf of the Site Manager during absences or as assigned.
• Maintain flexibility to respond to operational needs outside of normal business hours when necessary.
• Promote teamwork, accountability, professionalism, and continuous improvement throughout the security operation.
• Perfo

  
  Gateway Security, Inc. is a premier, privately held, minority-certified security services provider deeply rooted in New Jersey since 1979. For over four decades, we have delivered exceptional security solutions across diverse industries and communities, establishing ourselves as a trusted partner committed to the highest standards of professionalism, integrity, and client satisfaction.

  Our longevity in the industry is a testament to our unwavering dedication to excellence and our ability to adapt to the evolving security landscape. As pioneers who helped elevate industry standards through our advocacy for the Security Officer Registration Act (SORA) in New Jersey—now a national benchmark—we continue to lead through innovation, comprehensive training, and personalized service delivery.