Pharmacy Clerk

DESCRIPTION: Greets, accepts, and screens prescriptions from patients. Distributes and processes pharmacy orders at the point of sale. Performs complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients' protected health information.

SUPERVISION: Directly supervised by the Director of Pharmacy.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting or standing. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners.

Functions And Responsibilities

• Greets patients at the window in a friendly and courteous manner.
• Receives patient prescriptions and/or distributes the completed prescription order.
• Handles cash register and processes the sale through the Pharmacy POS system.
• Receives payment for prescription sale.
• Provides receipt for client when payment is received.
• Obtains all necessary signatures including hard copy signatures and electronic signatures.
• Works with Pharmacy Software System and Point of Sale System (POS), Practice Management System (Intergy) and Electronic Health Record (EHR).
• Answers the telephone according to policy and transfers calls appropriately.
• Maintains clean and organized working area.
• Attends and participates in staff development trainings.
• Assists in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Verifies patient information in Pharmacy Software System and/or Intergy using three identifiers (name, address, date of birth).
• Verifies prescription order from the provider in Pharmacy Software System and/or Intergy.
• Screens and verifies prescription information/demographics.
• Obtains patient information on allergies.
• Verifies/updates patient demographic information at each visit and updates in the Pharmacy Software System.
• Verifies registration period (i.e. sliding fee) is current and request 30-day extension if needed.
• Requests patient's insurance information and ensures information is correct in the pharmacy software system. If information is incorrect and/or missing, properly documents information for entry into the pharmacy software system.
• Bags prescription orders and stores the bags in appropriate area accordingly.
• Distributes completed prescription order to the patient.
• Refers all counseling to the pharmacist.
• Retrieves bags not picked up after 10 working days for Return to Stock Processing.
• Pre-collect payment for special order medications if necessary
• Reconciles daily transaction reports and submits deposit along with Journal Cash Analysis report to the fiscal office.
• Responsible for the security of all money within the work area.
• Familiar with Pharmacy Formulary, Pharmacy Patient Programs and Pharmacy Workflow.
• Performs other duties as assigned.
  
  

Minimum Qualifications

• Graduate from an accredited high school or GED graduate.
• Experience in this field preferred.
• Must have a current BLS certificate.
• Bilingual in English and Spanish is preferred.
  
  

Skills And Abilities

• Ability to effectively communicate verbally and in writing.
• Ability to work effectively with others and to deal tactfully with professional personnel and patients.
• Knowledge of customer service concepts and practice.
• Ability to handle the public sector under stressful and difficult situations.
• Ability to maintain confidentiality of information.
• Ability to operate computer terminal, and other office machinery (i.e. printer, fax, scanner, etc.).
• Ability to perform clerical duties and filing.
• Ability to manage time effectively and efficiently.
• Ability to work flexible hours and ability to travel between locations.