Director of Rooms

Company Description

Gateway Canyons Resort & Spa is a premier destination located in the stunning Palisades of Western Colorado, amidst the breathtaking red rock country. Known for offering unique experiences and luxurious amenities, the resort provides guests with opportunities for outdoor adventures, including hiking, horseback riding, and exploring nearby paleontological wonders. Guests can unwind with spa treatments, indulge in fine dining, and enjoy picturesque views under starlit skies. At Gateway Canyons, nature and luxury come together to create unforgettable moments.

Role Description

The Director of Rooms at Gateway Canyons Resort & Spa will oversee the daily operations of the rooms division, ensuring high-quality guest experiences, operational efficiency, and team motivation. Responsibilities include managing guest satisfaction, coordinating reservations, supervising housekeeping and laundry services, and ensuring budget and financial objectives are met. This is a full-time, on-site role based in Gateway, CO, providing the opportunity to work in one of the most breathtaking locations in Western Colorado.

Qualifications

• Strong skills in Guest Satisfaction and Customer Service to ensure exceptional guest experiences and address any concerns effectively.
• Experience in managing Laundry services, Housekeeping, and operational oversight to maintain cleanliness and standards across the rooms department.
• Knowledge of Reservations management to oversee room bookings and optimize occupancy rates
• Proficiency in Budgeting and finance management to oversee department expenses and ensure financial goals are achieved.
• Proven leadership and team management skills to inspire and guide the rooms division staff effectively.
• Strong problem-solving abilities and organizational skills to handle day-to-day operational challenges in a high-end hospitality setting.
• Hospitality management experience, particularly in a luxury resort environment, is preferred.