What are the responsibilities and job description for the Resource Room Assistant - Ashland position at Gateway Area Development District?
The Resource Room Assistant serves as the entry point for customers seeking career center services within the TENCO region, comprised of Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The individual must be able to maintain confidentiality and represent the Career Center in a professional manner.
General Duties and Responsibilities:
Program Administration: Involves greeting customers, providing information regarding center services, database entry, and reporting. This duty will consist of:
Program Administration: Involves greeting customers, providing information regarding center services, database entry, and reporting. This duty will consist of:
- Greet customers and provides information regarding center services;
- Maintain awareness of community resources and make appropriate referrals;
- Assist customers with basic job search services, such as locating employment opportunities and applying for jobs online and/or a paper application;
- Maintain a weekly updated job listing for the local area;
- Provide reports regarding Career Center activity, including customer satisfaction survey reports;
- Enter information into multiple databases;
- Assist customers through phone, walk-in, or scheduled appointments; and
- Assist with other administrative duties.
Other Duties: Involves any other tasks and assistance needed to support the organization.
Minimum Qualifications:
Education: High School Diploma/GED. Associate’s degree preferred.
Certification and Trainings: Valid driver’s license required. Additional certifications may be required upon hiring. Employees may be expected to attend professional development trainings relating to specialties.
Experience: Entry Level Position. One (1) or more years of related work experience and/or related internship preferred.
Physical Requirements: Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, and bend; ascend/descend ladders; fine motor skills; operate a vehicle; and ability to lift and carry 30 pounds.
Sensory Requirements: Sight; Hearing; Speaking
Working Conditions: Indoor office conditions; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.
Availability and Travel: Normal business hours; nights/weekends (special events/training/local meetings); and travel within region and state.
Tools, Equipment, and Vehicle Use: Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).
Knowledge, Skills, and Abilities:
Knowledge:
- Local businesses and industries;
- Employment and training laws, Civil Rights laws relating to employment, education and training, and the Americans with Disabilities Act; and;
- Non-profit operations, organizations, functions, and challenges.
Skills:
- Oral and written communication with diverse populations;
- Microsoft Office Suite (Word, PowerPoint, Excel);
- Attention to detail;
- Use of computers and other office equipment;
- Reasoning, problem-solving, and organization;
- Analytical skills;
- Establishing and sustaining interpersonal relationships; and
- Organizing and maintaining accurate files and records.
Abilities:
- Be present and punctual;
- Provide services in a professional manner and maintain constructive working relationships;
- Work in a fast-paced environment;
- Analyze data and formulate policies and procedures;
- Prioritize work and meet deadlines;
- Work under stressful situations with patience and tact;
- Flexible in scheduling;
- Teamwork;
- Maintain confidentiality;
- Project a good image and friendly personality when greeting callers/visitors; and
- Establish and maintain effective working relationships with co-workers, officials, and the public.
This position will remain open until filled.
Gateway Area Development District is an Equal Opportunity Employer M/F/D/V.
About Gateway Area Development District:
Gateway Area Development District (GADD) is the regional council of government and federally designated Area Agency on Aging and Independent Living, along with the federally designated Economic Development District by the Economic Development Administration, serving Bath, Menifee, Montgomery, Morgan, and Rowan Counties in east-central Kentucky since 1969. GADD is governed by a Board of Directors comprised of elected officials from the counties and communities within the region as well as non-elected citizen members representing the region’s social and economic institutions. GADD board and staff are committed to the regional planning, promotion, and coordination of programs for community, infrastructure, economic, and social development.
Salary : $15