What are the responsibilities and job description for the Inside Sales / Customer Service position at gatesalbert?
About the job: Manage customer orders to support production of parts on Davenport multi-spindle screw machines.
Opportunities for growth: Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.
Essential Functions & Responsibilities:
- Enter incoming orders verifying price, revision level and delivery date
- Manage customer on-line portals to generate and modify orders
- Generate routing sheets for needed part orders
- Manage customer questions and issues including; delivery expedites and recovery plans.
- Manage below safety stock program
- Manage min / max program for high volume parts
- Manage customer revision log
- Manage on time delivery metric for all customers
- Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.
Minimum Experience: 5 years related inside sales / customer service experience.
Other Requirements:
- Ability to work collaboratively to solve problems relative to area of responsibility.
- Ability to adhere to safety rules, policy and procedures.
- Ability to adhere to employee rules, policy and procedures.
Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.
EOE, including disability/vets