What are the responsibilities and job description for the Order Administrator position at GatesAir?

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Monitor and manage the sales order system to ensure the accurate

receipt and booking of sales orders in accordance with division

guidelines.

Track sales shipments, deliveries, billing, and backlog activities

while maintaining up-to-date records in the system.

Act as the primary point of contact for inquiries regarding the

status of orders, proactively assisting in resolving customer order

conflicts or difficulties.

Send manual invoices for payments due prior to booking or shipment

to facilitate a seamless transaction process.

Efficiently enter and process return material authorizations (RMA)

following established guidelines and processes.

Collaborate with the service team to provide urgently needed

installation materials, ensuring smooth completion of installations.

For major accounts, deliver regular summarized status reports to

customers, which may involve dedicated conference calls.

Handle international shipments in collaboration with the logistics

team to ensure the timely provision of necessary documents for

accurate commercial invoices and packing lists.

Provide accurate and precise order status updates to senior

management, enabling informed decision-making.

Identify and report shortages to the planning and purchasing

departments on a case-by-case basis.

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