Leasing Manager

Gates Hudson, a full-service property management company, is seeking a Leasing Manager to lead the leasing function at one of our residential communities. This role is responsible for driving leasing performance, coaching and developing Leasing Consultants, and ensuring a consistent, high-quality prospect and resident experience.

The ideal candidate is a strong people leader with a sales mindset, operational discipline, and a hands-on approach to ownership and follow-through.

What You’ll Do

Leasing Strategy & Performance

• Drive occupancy, traffic, and leasing results through effective strategy and execution
• Monitor leasing performance, conversion metrics, and market trends
• Adjust leasing approach as needed to meet property goals
  
  

Team Leadership & Coaching

• Lead, train, and develop Leasing Consultants
• Set clear expectations and hold the team accountable to performance and service standards
• Provide regular coaching, feedback, and support to improve individual and team results
  
  

Customer Experience & Escalation Management

• Ensure a consistent, professional prospect and resident experience
• Handle escalated resident or prospect concerns as needed
• Model strong customer service and professionalism for the leasing team
  
  

Operations & Process Oversight

• Oversee leasing documentation, systems, and compliance
• Ensure leasing offices, tour routes, model units, and common areas are tour-ready
• Partner with the Property Manager and onsite teams to support smooth day-to-day operations
  
  

Collaboration & Market Awareness

• Work cross-functionally with maintenance, property management, and corporate teams
• Stay informed on local market conditions and competitive trends
• Share insights and recommendations to support marketing and resident retention efforts
  
  

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends
  
  

What We’re Looking For

Required

• High school diploma or equivalent
• Supervisory, lead, or mentoring experience in a leasing, sales, or customer-facing environment
• Strong communication and leadership skills
• Ability to manage multiple priorities and drive results through others
  
  

Preferred

• Leasing, sales, or property management experience
• Proven success driving leasing or sales performance at the team or property level
• Experience with leasing systems, CRM tools, and performance reporting
• Affordable housing experience preferred