What are the responsibilities and job description for the Leasing Consultant position at Gates Hudson & Associates?
Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.
What You'll Do
Leasing & Sales
Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
Highlight apartment features, amenities, and benefits to support leasing goals
Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
Review notices to vacate and make every reasonable effort to retain residents
Customer Service & Resident Relations
Answer incoming phone calls and in-person inquiries from prospects and residents
Address resident questions, concerns, and service requests in a timely and professional manner
Follow up with residents on completed maintenance requests to ensure satisfaction
Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors
Property Presentation & Operations
Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
Walk vacant and rent-ready units to confirm availability and presentation standards
Conduct move-in and move-out inspections with residents
Consistently implement and uphold community policies and procedures
Marketing & Community Engagement
Stay informed on local market conditions and trends
Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
Assist with planning and hosting resident events as directed
Schedule Expectations
Weekend availability is required, as most prospect tours occur on weekends
What We're Looking For
Required
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to build rapport quickly with prospects and residents
Strong customer service mindset with attention to detail
Preferred
Two or more years of leasing experience
Previous customer service, sales, or hospitality experience
Self-motivated, goal-oriented, and able to work effectively in a team environment