Automotive Service Advisor

Position Summary

The Service Advisor:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

What the Worker Is Like

The Service Advisor:

• Is a detail-oriented individual comfortable with working with customers and team members.
• Must have the ability to analyze information and determine next steps
• Must be people-oriented and willing and able to ask customers questions to ensure their enthusiasm.
• Has major responsibilities to ensure customer satisfaction of repairs completed
• Must exemplify excellence
• Must maintain a broad knowledge of the manufacturer’s new and recent products.
• Ability to study and retain knowledge regarding company and vehicle specific training
• Must be capable of working independently, effectively managing his or her time and work flow.
• Must be capable of paying close attention to administrative details, such as reviewing repair orders to ensure that all action have been documented according to retail facility and manufacturers policies and procedures.

What the Work is Like

The work of the Service Advisor:

• Centers mainly on customer communication regarding vehicle repairs
• Entails a considerable amount of walking, sitting, bending over, driving
• Regular interaction with service technicians, service manager, general manager, shop foreman, parts employees and sales staff.
• Requires effectively handling unique vehicle situations and customer situations on a daily basis.
• Involves analyzing vehicle needs, and determining course of action.
• Requires ability to use the computer for training, repair processes, repair order time and documentation, parts requests, multi-point inspections.
• Contains cost through accurate documentation of existing vehicle damage, accurate repair order information with a thorough description of customer concerns.
• Attention to detail in all areas including: vehicle write up analysis and clarification, paperwork process and throughput, cleanliness, quality control, safety, documentation.

Constantly maintain a clean, organized work environment.

Strive for harmony and teamwork with all other departments as well as the other franchises within the Gates Auto Family.

Job Type: Full-time

Pay: $50,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $130,000