Service Parts Inventory Analyst

At Gatekeeper Systems, we’re revolutionizing retail loss prevention and customer safety through a powerful combination of physical deterrents and cutting-edge technology—including AI, computer vision, and facial recognition. As a global leader with over 25 years of industry excellence and a growing, diverse team of 500 employees across offices in North America, Europe, Australia, and Asia, we’re driven by innovation, integrity, and impact. Join us and be part of a mission-focused team that’s making a real difference in the future of retail, providing innovative solutions and services that redefine industry standards.

POSITION SUMMARY:

We are seeking a Service Parts Inventory Analyst. Responsible for planning, forecasting, and controlling service parts inventory to support break-fix, maintenance, and field service needs. The role ensures parts availability for ASPs and GKS techs while optimizing carrying cost, obsolescence, and fulfillment SLAs. The ideal candidate is able to perform administration work over a broad base of Field Services responsibilities, including, but not limited to report, processing, coordination, communication, returns management and general administration.

WHAT WE OFFER…

Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:

• Attractive Total Compensation Package, including annual bonus
• Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
• 401(k) Plan with Employer Match
• Generous Paid Time Off (PTO) policy
• Observance of 11 paid company holidays
• Various Employee Engagement Events
• Exciting Growth Opportunities
• Positive Company Culture

ESSENTIAL JOB FUNCTIONS

• Process Transfer order receipts
• Process RMA receipts
• Manage rework projects to control aging.
• Manage EOL product.
• Manage scrapping unsellable product.
• Manage remote location inventory counts and audits.
• Create FEDEX Freight return numbers
• Coordinate cycle count with internal and external parties
• Maintain inventory accuracy
• Accurate stock management for third parties and internal field staff

Key Metrics (KPIs)

• Inventory Accuracy through Cycle count
• Service Fill Rate
• Inventory Turns & Carrying Cost for 3rd parties and internal techs
• Aging & Obsolescence % of Total Stock
• Forecast Accuracy (MAPE, bias %)
• Expedited Freight Cost vs. Baseline
• RMA Recovery Rate & Refurb Return Utilization

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Uncompromised approach to and respect for confidentiality.
• Unquestionable workplace ethics.
• Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates.
• Welcoming, positive, and inclusive attitude.
• Ability to communicate with and work effectively through other people at all levels of the Company.
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Computer skills, including software used in this office(Navision, Word, Excel, PowerPoint, Outlook).
• Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics.
• Ability to multi-task and prioritize effectively without continuous supervision.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Supply Chain, Operations, Analytics, or Engineering
• 3–5 years in service parts planning, field service inventory, or spares management
• Preferred: Certifications (CPIM, CSCP, CLSSGB)
• Experience with multi-location stocking networks, RMAs, and reverse logistics

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets.
• Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel; climb stairs, stoop, carry/lifting up to 5O lbs.
• Ability to sit at a desk.
• Specific vision abilities required include close vision, color vision, peripheral visions, depth perception and the ability to adjust focus.
• Regularly utilizes manual dexterity to put parts or pieces together quickly and accurately.

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.