Guest Services Supervisor

Pay

$27.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Maintain daily Lucky North Rewards procedures, including ID verification, application processing, record keeping, and system coding 
• Communicate promotional details, point structures, and rewards program benefits to guests and team members 
• Update guest account information and manage direct mail parameters without altering player ratings 
• Recruit new club members while answering patron questions and resolving complaints with active listening techniques 
• Execute promotional games, contests, drawings, and giveaways to support engagement initiatives 
• Manage inventory of retail items and department supplies to support rewards operations 
• Support team operations by assisting with hiring, answering policy questions, and guiding team members on procedures 

More about you

• Must be 21 years of age
• Guest service and cash handling experience are required
• No degree required
• Ability to obtain and maintain a state gaming license
• Basic computer skills, including word processing, spreadsheets, databases, and point-of-sale systems, are preferred
• Ability to perform basic math calculations
• Supervisory experience

Physical requirements

• Ability to lift up to 30 pounds
• Frequent standing and walking for the entire length of shift

Shift details

Evenings
Every weekend
OT as needed
8hr shift
10hr shift