Physician Liaison

About Gastro Health: Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary: The Physician Liaison serves as a trusted relationship manager and service advocate for referring providers. This role focuses on improving access to GI care, strengthening communication, and ensuring an exceptional experience for referring physicians and their patients. Success in this role is measured by physician satisfaction, responsiveness, and seamless coordination.

Essential Functions include but are not limited to the following:

• Build and sustain long-term relationships with primary care providers, APPs, and specialty referrers
• Serve as the primary point of contact for referring offices regarding GI services, providers, and access
• Conduct regular in-person and virtual office visits focused on listening, education, and issue resolution
• Clearly communicate GI provider expertise, subspecialty focus (e.g., IBD, hepatology, advanced endoscopy), and referral pathways
• Identify and resolve barriers to GI access, including appointment availability, procedure scheduling, prior authorizations, and prep coordination
• Advocate internally to ensure timely office visits, procedures, and follow-up care
• Facilitate smooth coordination between referring offices, GI clinics, endoscopy centers, and hospital partners
• Ensure referring providers receive timely consultation notes, procedure reports, pathology results, and follow-up plans
• Act as a problem-solver when referring providers experience service issues
• Escalate concerns appropriately and follow through to resolution
• Identify recurring pain points and collaborate with leadership to improve workflows and patient experience
• Support consistent, reliable communication standards across the GI practice
• Support growth through service excellence, responsiveness, and relationship trust
• Assist with onboarding and integration of new GI physicians and APPs
• Promote new services, technologies, locations, or expanded access in a consultative, educational manner
• Coordinate providers meet-and-greets, educational lunches, and GI-focused updates for referring offices
• Track referring provider interactions, feedback, and issues in CRM or referral tracking systems
• Monitor access metrics such as time-to-appointment and procedure turnaround
• Share insights and trends with leadership to support continuous improvement
• Maintain compliance with HIPAA, Stark Law, and Anti-Kickback regulations at all times

Job Specifications/Qualifications:

• 3 years of experience in physician liaison, GI practice management, healthcare operations, or provider relations
• Proficiency with CRM systems, EMR navigation (view-only), and Microsoft Office
• Bachelor’s degree in healthcare administration, business, or related field preferred

Required Skills and Abilities:

• Strong understanding of GI workflows, endoscopy scheduling, prep coordination, and prior authorization processes
• Knowledge of common GI referral reasons and procedures (e.g., colonoscopy, EGD, IBD management, liver disease)
• Excellent interpersonal, communication, and problem-solving skills
• Comfortable working independently while partnering closely with clinical and operational teams
• Valid driver’s license and ability to travel locally

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements and Working Conditions:

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Primarily performed in an office environment with moderate noise levels.
• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.
• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.
• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.
• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements:

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.